Agency InformationThe Texas Department of Agriculture's key objectives are to promote production agriculture, consumer protection, economic development and healthy living.
Telework Option: TDA does not offer telework, and all employees are required to be physically present for work. The agency's core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:008:00 a.m. and 5:006:00 p.m.
Location: This position will report to the following TDA location :
Austin, TX.
Job DescriptionWHAT YOU'LL DO: The Helpdesk Specialist will perform complex workstation support in a helpdesk setting, assist with the deployment of new systems and p rovide technical support and assistance to Texas Department of Agriculture (TDA) Food & Nutrition (F&N) employees on telecommunications and computer hardware, software, and network infrastructure. You will work under limited supervision with considerable latitude for the use of initiative and independent judgment.
This position is 100% federally funded and will work solely on Food & Nutrition IT assignments and compliance.
Essential Job DutiesProvide technical support for TDA employees, ensuring that incidents and requests in an ITIL ticketing system such as Remedy or ServiceNow have been appropriately documented and resolved in a timely manner.
Set up equipment for employee use, and ensure all hardware, operating system, and appropriate software function properly.
Provide customer training in the use of hardware, software, and peripherals.
Track and maintain inventory of hardware and software assets.
Maintain and install Microsoft Windows workstation images.
Ensure systems remain patched and updated.
Create and maintain documentation related to Helpdesk support functions such as knowledge base articles.
Assist in the development and maintenance of training materials and manuals for customers.
Follow all TDA policies and procedures.
Perform other duties as assigned.
QualificationsTo be considered for the position, applicants must submit a State of Texas Application through CAPPS or WIT experience listed on the application and/or resume must state how each of the following qualifications are met). Associate's degree in an ITrelated degree such as CIS, MIS, CS, CyberSecurity. (One year of work experience related to the essential duties may substitute for one year of college).
Two (2) year systems administration experience in a Help Desk/Workstation Support environment.
Knowledge/Skills/AbilitiesKnowledge of troubleshooting common enduser computer problems; Microsoft Windows; building images for computers; and organizational skills.
Skill in providing excellent customer service; in the support of computers; the use of applicable programs and systems; and troubleshooting information systems.
Ability to operate information technology systems; to troubleshoot and repair equipment; to communicate effectively, orally and in writing; to exercise sound judgment and discretion; and to maintain confidentiality.
Working ConditionsPhysical Requirements & Working Conditions: Requires working in a normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel, occasionally overnight (up to 5%).
BenefitsThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about onethird of total compensation. Benefits include:
- Paid Group Health & Life Insurance for employees
- Dependent Optional Life Insurance
- Dependent Health & Life Insurance
- Health & Dependent care flexible spending accounts
Additional InformationEqual Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity.
TDA participates in EVerify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I9 to confirm work authorization.
H1B Visa Sponsorship We are unable to sponsor or take over sponsorship of an employment Visa.
Background Checks A criminal conviction records check is required for applicants who are selected for a position.
A valid governmentissued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day
Foreign Credentials Upload an evaluation of your coursework if you have obtained a degree(s) from a school outside of the United States; otherwise, we cannot give you credit for your degree. Some organizations that provide evaluation services are:
Foreign Credential Services of America 1910 Justin Lane, Austin, TX 787572411
Phone:
SpanTran: The Evaluation Company 2400 Augusta Drive, Suite 451 Houston, TX 77057
Phone:
Global Credential Evaluators, Inc. P.O. Box 9203 College Station, TX 77842
Phone:
The second vacancy will be filled with position #00058796.
How to ApplyApply online via
CAPPS . Applicants applying through Work In Texas (WIT) will be required to complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section to be considered for the position.
Contact InformationOnly candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview.
Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Careers Section , you may check the status of your application by accessing your profile and selecting "My Job Applications". Note: applicants who apply through Work In Texas, to be considered for the position, you must complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in CAPPS Careers.
Reasonable Accommodations: If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at . Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your request.
Military and Former Foster Child Employment Preference: TDA complies with the provisions of the veterans and former foster child employment preference acts. Please contact our Human ResourcesVeterans Liaison at for assistance.
Go to , , or for assistance in translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets.
Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Information Technology MOS Codes.
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