The following requirement is open with our client.
Client : TCS
Title : Application Support Analyst
Location : Remote
Duration : 12 Months
Rate : $54/hr on C2C and $48/hr on W2
Relevant Experience :
Detailed Job Description:
We are looking for an experienced Application Support Analyst.
Job Responsibilities:
· Lead a global team of Application Support Analysts to ensure operational continuity.
· Oversee incident and problem management processes for critical applications.
· Collaborate with IT operations and business stakeholders to align support activities.
· Implement monitoring strategies and develop performance metrics.
· Provide on-call support and manage change control activities.
· Essential Skills: Experience with Service Now or Jira for ticket management is beneficial.
· Knowledge of enterprise reporting environments like Business Objects or Crystal Reports is a plus.
· Familiarity with ITIL best practices enhances the candidate''s profile.
· Strong business acumen and innovative thinking are advantageous.
· Experience in mentoring and coaching team members is a valuable asset.
· Experience with Operatives Integrated Broadcast Management System (IBMS) or similar scheduling software is essential.
· Strong analytical and communication skills are required for effective stakeholder management.
· Proficiency in SQL and Oracle PL*SQL is necessary for database-related tasks.
· Familiarity with IT ticket resolution workflows is crucial for managing incidents.
· A background in the media industry is a significant advantage.
Must Have Skills:
· Integrated Broadcast Management System (IBMS), or MediaGenix Platform knowledge, ITSM, SQL, Reporting
Thanks and Regards,
Goutham Eluri
Technical Recruiter
ASCII Group LLC.
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335
Office:
Email: Website:
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