Desktop Support

IT Support Analyst I - Service Desk / Desktop Support
This role provides technical support in a combined service desk and onsite desktop support environment. The candidate will spend part of the day answering inbound phone calls from a support queue and the remainder providing onsite support to a large user population, as well as remote support to users in other locations. The ideal candidate is comfortable handling phone support while also delivering hands-on technical assistance.
The Support Analyst I is responsible for providing day-to-day technical support for a wide range of hardware and software systems. This includes resolving or escalating complex technical incidents and fulfilling service requests within defined service level agreements. The role requires diagnosing issues through discussion with users, performing troubleshooting and fault resolution, and ensuring timely and effective outcomes. Daily responsibilities also include desktop and laptop imaging, inventory management, mobile device setup and support, documentation creation, FAQ development, report generation, and participating in outage response activities. The analyst may assist with coordinating remediation efforts for major incidents, cross-train team members, and contribute to projects or process improvements.
Primary responsibilities include remaining logged in to phone, ticket, and self-service queues during scheduled hours, providing technical troubleshooting assistance across business units, resolving issues with a strong focus on customer service and problem-solving, recognizing when escalation is required, managing multiple priorities effectively, delivering reports, developing documentation and customer-facing FAQs, and recommending improvements for service quality and consistency.
The role requires at least three years of experience in a service desk or desktop support environment. Candidates must have experience with Active Directory troubleshooting, including user account management, profile changes, terminations, and retrieving BitLocker recovery keys. Experience working with ticketing systems is required, with a strong preference for ServiceNow. Strong customer service, communication, and multitasking skills are essential, particularly in high-volume support environments.
Required technical skills include Windows 10 and Windows 11 support, Microsoft Office and Microsoft 365, Active Directory, VPN and MFA troubleshooting, remote support tools, SCCM or similar endpoint management tools, software installation, BitLocker, and basic networking concepts.
Preferred experience includes supporting Outlook, Microsoft Teams, Exchange or Exchange Online, Intune, Citrix or VDI environments, and remote remediation tools such as Tanium. Experience working within an ITIL-based support model is preferred. Certifications such as A+, Network+, or Microsoft certifications are a plus, as is an undergraduate degree in an information technology-related field or equivalent work experience.
Successful candidates will demonstrate strong customer service orientation, critical thinking skills, technical aptitude, flexibility, adaptability, teamwork, and the ability to troubleshoot and resolve high-impact or widespread issues under pressure.
Experience level for this role is intermediate.
Job Type & Location
This is a Contract to Hire position based out of Scottsdale, AZ.
Pay and Benefits
The pay range for this position is $23.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on May 12, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.