Job ID: 2613672

Location: Remote Work, DC, US

Date Posted: 2026-06-18

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_REMOTE

Description

SAIC is hiring for a remote Help Desk Specialist.

Duties generally include but are not limited to the following:

Answer and respond to customers' requests via phone and email
Identify, research, and resolve customer issues
Provide accurate and timely ticket documentation
Meet and exceed required metrics and Service Level Agreements (SLAs)
Provide timely updates and follow up to customers
Escalate to internal representatives or system support specialists when appropriate
Identify and appropriately communicate recurring problems
Evaluates and prioritizes customer problems and complaints
Comply with documented regulations, processes, and procedures
Other responsibilities as may be required by management

Qualifications

Required Skills and Qualifications:

Bachelor's Degree and/or 5 years relative work experience
1+ year experience in help desk/call center environment
Excellent oral and written communication skills
Strong problem-solving skills
Team player with a strong commitment to customer satisfaction

Preferred Skills and Qualifications:

HDI Customer Service Representative certification
Experience with ServiceNow
Knowledge with government clients/environments

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Help Desk Specialist

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