Role: Senior Tech Program Manager Knowledge Graphs & Ontology Duration: 6+ months Location: SFO, CA or Dallas, TX (hybrid 2 days)
About the Role
Unified Knowledge Services is building the intelligent graph layer that powers Salesforce's AI-driven agents, sellers, and enterprise decision-making. As a Senior TPM embedded in the Knowledge Graphs and Ontology team, you will drive end-to-end program execution for one of the highest-impact, most technically complex areas in the organization.
What You'll Manage
Base Graph unified enterprise foundation: core entities, attributes, and relationships forming the base ontology
Help Agent Domain/Projection Graph graphRAG capabilities for the Help Agent, multi-hop queries and multi-source blending
Website Graph grounds website-facing agents with structured data to support pipeline generation
Revenue Excellence Graph Support semantic router endpoint and pre-cached query templates for the retrieval layer
Backlog programs monitor and support progression toward readiness
Requirements:
8+ years of TPM experience in enterprise software or AI/data platform environments
Demonstrated experience managing Knowledge Graph, semantic systems, or AI/ML platform programs at scale
Deep understanding of graph data concepts ontology design, entity relationships, domain projection graphs, and GraphRAG patterns
Experience coordinating programs with cross-functional platform dependencies (e.g., prod enablement, data pipelines, API readiness)
Strong understanding of LLM-integrated architectures RAG pipelines, agentic frameworks, vector databases, and semantic routing
Proficiency with Agile/SAFe methodologies; ability to run sprint ceremonies, manage backlogs, and coordinate across distributed teams
Exceptional ability to influence without authority in a matrixed, fast-moving organization
Outstanding written and verbal communication able to turn technical complexity into crisp executive narratives
Bachelor's degree or equivalent; PMP or CSM a plus
Nice to Have:
Familiarity with the Salesforce ecosystem (enterprise data platforms, APIs, CRM integrations)
Experience with Model Context Protocol (MCP) and semantic routing architectures
Hands-on exposure to GraphRAG, LLM + Knowledge Graph integration patterns
Prior experience managing distributed or offshore engineering teams
Experience delivering in a product showcase or demo-driven environment
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