Stellar Consulting Solutions is a boutique business & technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly
to match skill supply and demand on a real-time basis.
Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business.
We are looking for a customer-focused Help Desk Support Specialist to support multiple centers across our network. This role involves daily IT support activities, maintaining end-user equipment, and resolving technical issues across PCs, Macs, printers, mobile devices, and thin clients. You will report directly to the IT Manager, Services Support Desk, and provide both onsite and remote support.
Location: Scottsdale, AZ
Key Responsibilities
Provide end-user support via phone, email, and remote tools with a strong customer-service focus
Troubleshoot and maintain PCs, Macs (macOS), wireless handheld devices, thin clients, and printers
Manage and resolve multiple IT requests simultaneously
Install, configure, and maintain operating systems and applications, with emphasis on macOS
Accurately document issues and resolutions in the ticketing system
Follow standard desk-side and service desk procedures
Escalate issues appropriately and work with cross-functional teams to ensure timely resolution
Take ownership of issues from start to successful resolution
Support multiple locations remotely
Qualifications
Associate or Bachelor's degree in Computer Science or related field, or equivalent experience
3 5 years of experience in Help Desk / IT Support
Strong experience supporting macOS and integrated systems
Working knowledge of Microsoft Office and common enterprise applications
Excellent verbal and written communication skills
Ability to work independently in a fast-paced environment
Strong attention to detail and professionalism
Faiz Alam
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