Bilingual Service Desk Analyst

We are seeking a bilingual Service Desk Analyst to join a growing Help Desk team supporting a large, enterprise environment. This is a 12+ month contract opportunity with strong potential for extension or full-time conversion. This role is ideal for an entry-level to intermediate IT professional looking to gain hands-on experience in a high-volume, enterprise support environment while developing technical and customer service skills.

Schedule

• Shift: Sunday - Thursday, 9:00 AM - 6:00 PM
• Training Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Work Environment: Onsite (with potential hybrid flexibility based on performance after onboarding)

Key Responsibilities

• Provide Tier 1 technical support to end users via phone, email, and chat
• Troubleshoot and resolve issues related to:
  • Microsoft 365 (O365)
  • Active Directory
  • Windows 11 environment
  • Hardware/software break-fix
  • Access requests and account issues
  • Basic SAP support
• Log, track, and manage tickets using ServiceNow
• Support ongoing initiatives such as O365 migrations
• Deliver exceptional customer service while resolving user issues efficiently
• Escalate complex issues to higher-level support teams when necessary

Required Qualifications

• Fluency in Spanish and English (must be able to comfortably support end users in Spanish across phone, email, and chat)
• IT degree or previous experience in a Help Desk / Service Desk role
• Strong customer service and communication skills
• Experience supporting users in a Windows-based enterprise environment
• Familiarity with:
  • Microsoft 365 (O365)
  • Active Directory
  • Basic hardware/software troubleshooting
• Experience providing phone-based technical support

Preferred Qualifications

• Experience in an enterprise-level IT environment
• Exposure to ServiceNow or similar ticketing systems

Environment & Team

• Collaborative Service Desk team of ~30 professionals
• Supports tens of thousands of users across North America
• Handles a high-volume environment with ~16,000 tickets per month
• Strong emphasis on:
  • Training and mentorship
  • Career development and internal advancement
  • Process improvement and infrastructure growth

What You'll Gain

• Hands-on experience in a large-scale enterprise IT environment
• Opportunity to be part of a team transitioning services in-house
• Exposure to major IT initiatives, including migrations and infrastructure upgrades
• Access to structured training, mentorship, and career pathing
• Potential for long-term growth and full-time conversion

Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Jun 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.