Nice CXOne Architect

Remote • Posted 19 hours ago • Updated 15 hours ago

Full Time

Remote

$140,000 - $160,000/yr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

NICE CXone
Cisco UCCE
Cisco UCCX
SIP
VoIP
telephony
and cloud infrastructure
NICE
AWS
Azure

Summary

***********Client is not sponsoring any VISA*************

Nice CXOne Architect

Deep knowledge of NICE CXone architecture and Cisco UCCE/UCCX platforms
Strong understanding of SIP, VoIP, telephony, and cloud infrastructure (AWS/Azure).
Experience with APIs, middleware, and enterprise system integrations.
Lead the design and implementation of the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone cloud solutions.
Define overall architecture, ensuring scalability, security, and compliance
Design end-to-end NICE CXone architecture for enterprise contact center environments.
Map Cisco functionalities to NICE CXone modules ensuring feature parity.
Develop migration roadmap, including phased cutover plans and risk mitigation strategies.
Define integration patterns for CRM, WFM, reporting, and telephony systems.
Provide architectural guidance to developers and infrastructure engineers.
Review and approve solution designs, scripts, and integrations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90737437
Position Id: 8876930
Posted 19 hours ago

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Nice CXOne Architect

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Job Details

Skills

Summary

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