Serve as the Subject Matter Expert (SME) for advanced Microsoft Intune management across Windows, iOS, Android, and macOS
Act as the L3 escalation point for complex issues from L1/L2 support teams
Perform advanced troubleshooting and root cause analysis (RCA) for device enrollment failures, policy conflicts, compliance issues, and application deployment problems
Design, implement, and optimize the Intune environment for scalability, performance, and alignment with Zero Trust and organizational security standards
Lead migration efforts from SCCM to Intune, including analysis of existing SCCM applications, policies, baselines, and collections
Translate SCCM Configuration Baselines and Group Policy Objects (GPOs) into Intune configuration profiles, compliance policies, and app protection policies
Leverage Microsoft Graph API and PowerShell for automation, configuration, reporting, and operational efficiency
Configure and manage advanced security and compliance features, including Conditional Access, compliance policies, app protection policies, BitLocker, and Defender for Endpoint security baselines
Oversee end-to-end device lifecycle management, including Autopilot, Android Enterprise, enrollment strategies, configuration profiles, updates, patching, and application deployment
Ensure endpoint security, compliance, and operational reliability across all managed platforms
Mentor L1/L2 engineers and provide technical guidance on Intune best practices
Create and maintain runbooks, technical documentation, and training materials
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