Deskside Support

Anaheim, CA, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Network Support
  • Problem Solving
  • Technical Support

Summary

Deskside Support

Introduction:

A deskside technician's role is crucial in providing support and maintenance for a company's desktop computing environment. The primary responsibility of a deskside support technician is to ensure that end-users have all the necessary tools and resources to perform their job efficiently. This position requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Responsibilities:

  • Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices.
  • Installation: Installing, configuring, and maintaining hardware and software.
  • Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures.
  • Network Support: Troubleshooting network devices to ensure connectivity.
  • Virus Detection: Implementing virus detection and eradication procedures.
  • End-user Support: Providing end-user assistance in person, by telephone, or via email.
  • Customer Service: Acting as a model of customer service excellence for organizational staff members.

Requirements:

Required Skills:

  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Network Support
  • Problem Solving
  • Technical Support

Preferred Skills:

  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems
  • Strong verbal and written communication skills
  • Patient, friendly demeanor with a great aptitude for listening
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 9075722
  • Posted 1 day ago
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