Principal - ServiceNow, CMDB, CSDM, Service Mapping

***We are unable to sponsor as this is a permanent full-time role***

***Hybrid, 3 days onsite, 2 days remote***

A prestigious company is looking for a Principal ServiceNow CMDB/CSDM/Mapping. This principal will focus on configuration management, ServiceNow, CMDB, CSDM, Mapping, tec.

Responsibilities:

• Execution experience with application of the following to manage the CMDB: ServiceNow CSDM model, ServiceNow Discovery, ServiceNow Service Mapping of internally developed and externally sourced products.
• Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
• Ability to understand and translate architectural designs into a functioning design representing applicable CIs and relationships. This includes a knowledge of IT infrastructure topology including typical product, application, server, and network configurations.
• Identify enhancements and improvements for maturity of the CMDB and Configuration Management processes. Translate enhancements into functional business requirements for the applicable teams.
• Understanding of Service and Application Portfolio Management.
• Understand the CMDB impact of integrated data sources running in parallel with ServiceNow Discovery. Monitor CMDB health and resolve conflicts between data sources.
• Provide governance to ensure the integrity of the CMDB. Direct and schedule periodic gap and maturity analyses. Provide support to internal and external audits, ensuring identification and implementation of remediations.
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.

Qualifications:

• BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
• 10+ years relevant experience with Configuration Management and CMDB.
• 10+ years experience both within a process area and IT Service Management tools e.g. ServiceNow.
• Experience maturing Configuration Management Processes and the CMDB through the crawl, walk, run phases.
• Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, Automated Discovery , IT Asset Management, Change Management, Release Management, Incident Management, Problem Management, and Event Management.
• ServiceNow experience is required
• Advanced knowledge of CMDB / CMS data models
• ITIL, COBIT5 as related to service management and configuration management