Business Process Architect - REMOTE

We are seeking a Business Process Architect (BPA) with a Sales focus to design, document, and govern end-to-end Sales and Marketing business processes. This role is aligned to the Sales department and sits within the Process Improvement (PI) team a centralized team of BPAs and Business Analysts (Client) operating under the IT organization.

The Sales BPA owns the Sales swimlane in the enterprise process architecture, covering the full commercial lifecycle from marketing and lead generation through opportunity management, quoting, and close. This includes understanding how Sales interacts with and hands off to cross-functional departments such as Finance, Operations, and IT and ensuring those handoffs are clearly defined, documented, and aligned.

This is a process architecture role, not a systems role. The Sales BPA is the authoritative voice on how the Sales and Marketing business units operate, what the governing business rules are, and how work flows across teams and systems. This role requires deep Sales and Marketing domain expertise. The right candidate thinks in sales business processes first and brings disciplined documentation and redesign standards to everything they produce.
Key Responsibilities
Process Architecture & Documentation
Own the design, documentation, and ongoing maintenance of Sales and Marketing business process models (L1 L3) using BPMN standards, including swimlane diagrams, SIPOCs, and process narratives
Capture current-state and future-state process flows, business rules, and decision logic across the Sales and Marketing lifecycle including lead management, opportunity management, quoting/CPQ, pipeline forecasting, account management, and handoffs to post-sale operations
Develop and maintain process models, root cause and opportunity analysis, SOPs, and supporting reference materials aligned to the enterprise process taxonomy and hierarchy
Stakeholder Engagement & Process Design
Facilitate process design workshops and discovery sessions with Sales Leadership, Sales Operations, and Marketing to elicit and validate business requirements and future-state intent
Collaborate with Line of Business (LOB) BPAs to ensure that LOB-specific Sales requirements and cross-unit handoffs are accurately reflected in the enterprise Sales process design
Partner with Business Analysts (Client), Product Owners (POs), Solution Architects (SAs), Learning & Development (L&D), and Change Management to ensure process design is translated accurately into requirements, system configuration, training, and adoption
Validate that training and change management materials accurately reflect approved future-state process design before rollout

Continuous Improvement & Governance
Identify process gaps, inefficiencies, and improvement opportunities across the Sales and Marketing lifecycle
Apply process improvement methodologies (Lean, Six Sigma, or similar) to drive measurable business outcomes
Maintain process model governance standards in alignment with the PI team's BPMN conventions and enterprise process hierarchy
Provide process-level input to technology initiatives, system enhancements, and business change programs including CRM and CPQ implementations as they affect the Sales and Marketing domain
Qualifications
Required
5+ years of experience in a Business Process Architect, Senior Business Analyst, or equivalent role with direct ownership of process design and documentation
Strong working knowledge of core Sales and Marketing processes, including lead management, opportunity lifecycle, pipeline management, forecasting, quoting/CPQ, and account management
Demonstrated experience developing BPMN-standard process models at L1 L3, including swimlane diagrams and business rule documentation
Experience with CRM systems
Proficiency in process modeling and documentation tools
Strong facilitation, stakeholder engagement, and communication skills with the ability to drive alignment across business and technical teams
Background in process improvement methodologies
A Lean Six Sigma Green Belt certification (or higher)
MUST HAVE: Deep Sales and Marketing domain expertise meaning a formal education background in business or marketing, or direct experience in sales leadership/sales operations
Preferred
Familiarity with CPQ systems and the quoting-to-contract process
Experience with ERP systems (e.g., D365, NetSuite, SAP) and process automation tools is a plus
Experience with ADO (Azure DevOps) for backlog management and requirements traceability
Key Competencies
Process architecture mindset able to model business operations with precision and business-unit depth
Strong business acumen with a Sales-centric understanding of Sales and Marketing operations
Clear understanding of the distinction between process design ownership (BPA) and detailed requirements authorship (BA)
Stakeholder facilitation and ability to drive alignment across Sales, Marketing, Operations, Finance, and IT
Detail-oriented with strong organizational and documentation discipline
Comfort operating in a structured, governance-driven process improvement environment
Success in This Role Looks Like
Sales and Marketing process models are documented, validated, and current across the enterprise process hierarchy
Process design sessions produce clear, stakeholder-approved future-state documentation
BA teams receive process-grounded input that translates effectively into requirements
Cross-functional handoffs and business rules are captured and aligned across Lines of Business
Technology initiatives affecting Sales and Marketing are anchored in validated process design, not just system requirements

NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our offshore consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.

Regards

Shan