IT Support Specialist

Description
Summary of Role:
The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Remote and Deskside Experience troubleshooting hardware and software issues
Troubleshooting Microsoft Windows with latest Windows OS
Familiarity with MAC OS
Installation and configuration of new machines in a Windows environment.
Smart cards / PIV cards (general knowledge)
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
Provide Remote Tool Support
Conference Room / VTC Setups
Travel to various field sites is required, and reliable and independent transportation will be needed.
Experience:
Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills.
Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software.
Understanding of the MAC OS Imaging process using JAMF preferred but not required.
May be assigned to assist in leading small projects and team efforts.
Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.
Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.
Escalates complex problems to upper-level deskside engineers.
Escalation point for Junior and Mid-level desk side engineers.
Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
Updates status of queued service requests with the IT service management system.
Responsibilities:
Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
Must possess a High School Diploma.
HDI Technical Support Professional certification required within six (6) months of employment.
Certifications desirable but not required include A+, Net+, Secure+.
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
Need to be able to work independently and as part of a team.
Must be reliable and have independent transportation.
Skills
Google workspace, Google, M365, O365, Windows 11, desktop troubleshooting, Desktop support, Troubleshooting, Customer service, Desktop, Help desk, Hardware, Office 365, troubleshooting hardware
Additional Skills & Qualifications
Travel Requirements:
Candidate's must be flexible to travel (if needed) within their region. They are required to provide in-person onsite support for network refreshes, site decommissioning, switch installations, and network upgrades.
All travel will be paid for by our client.
Experience Level
Expert Level
Clearance
This position requires an active Federal Agency Public Trust clearance
Because an active or be able to pass a Public Trust clearance, U.S. Citizenship is required
Benefits
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $28.84 - $33.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.