AI Business Analyst - AI Systems Analyst
Type: W2 With Benefits - No C2C
Location: Remote
Top 6 Technical Skills:
- Business Analysis / Systems Analysis
- IVR experience -- AWS Connect Preferred
- Strong experience writing Agentic AI Use Cases
- AWS LEX
- Nova Sonic
- Bedrock
Top 3 Soft Skills:
- Strong ability to define EPICs, Features, User Stories
- Work with the business to define how AI agents manage callers
- Strong communications with strong consultative / professional approach
Company / Project Description / Business Driver
This client is making a huge push with AI across the organization. One of the key AI initiatives for 2026 is to bring Agentic AI to the IVR solution. The overall goal of the project is to create a more natural call experience, while providing better customer support, and with the expectation of reducing the number of necessary call center personnel needed to support calls
Why It Will Fun:
This is the first major AI project outside of the AI Innovation lab.
Benefits:
SES hires W2 benefitted and non-benefitted consultants. Our contract employee benefits include group medical dental vision life LT and ST disability insurance, 21 days of accrued paid time off, 401k, tuition reimbursement, performance bonuses, paid overtime, and more.
Please contact me to discuss the details of this position further.
*Please forward resume directly to for immediate consideration - rstarinieri at sesc .com
I look forward to speaking with you soon!
Robin Starinieri
Director of Recruiting
Systems Engineering Services
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