UI/UX - User Experience (UX) Consultant/Human-Centered Design (HCD) Consultant/UI/UX Designer ServiceNow (HCD)

We are seeking a skilled Human-Centered Design (HCD) Consultant to support ServiceNow initiatives by delivering user-centric solutions that align with business and technical objectives. This role will act as a key liaison between business stakeholders and IT teams, leveraging design thinking and research-driven insights to enhance user experience and solution effectiveness.

Key Responsibilities:

• Lead usability testing, experience benchmarking, and user research activities
• Analyze user behavior and channel interactions to inform design decisions
• Conduct qualitative and quantitative research to gather actionable insights
• Develop personas, journey maps, and experience blueprints
• Perform root cause analysis to identify and address user experience challenges
• Facilitate design thinking workshops and stakeholder collaboration sessions
• Synthesize research findings and present insights to business and IT teams
• Create and iterate on storyboards, wireframes, and design concepts
• Ensure ServiceNow solutions are user-focused, scalable, and aligned with business needs

Required Qualifications:

• Proven experience in Human-Centered Design (HCD) and ServiceNow implementations
• Strong knowledge of design thinking, user research, and experience design methodologies
• Familiarity with ServiceNow workflows, modules, and UX best practices
• Experience conducting usability testing and validating design solutions
• Strong communication and stakeholder management skills
• Hands-on experience with design tools such as Figma