Technical Writer (Remote with occasional travel onsite)

Scoring Method - Must equal 100%

• Resume - 30
• Interview - 30
• Preferred Skills/Experience - 10
• Cost - 30

Position Description and Job Skill Set

• The Technical Writer will support the planning, development, implementation, and ongoing operations of a Comprehensive Child Welfare Information System (CCWIS) in compliance with federal regulations and guidance issued by the Administration for Children and Families (ACF) and the Children’s Bureau. The role is responsible for developing, maintaining, and coordinating project documentation required for federal approval, system implementation, and operational support.
• The Technical Writer will collaborate with project management, business analysts, system architects, developers, quality assurance teams, and program stakeholders to produce clear, accurate documentation aligned with federal CCWIS requirements and project governance standards.

Responsibilities:

• Develop, maintain, and coordinate federally required documentation for a Comprehensive Child Welfare Information System (CCWIS), ensuring compliance with regulations and guidance issued by the Administration for Children and Families (ACF) and the Children’s Bureau.
• Prepare and maintain Advanced Planning Documents (APDs), including Implementation APDs (IAPDs), Operational APDs (OAPDs), and APD Updates, along with supporting narratives, appendices, and documentation required to obtain and maintain federal approval and funding for the system.
• Document system architecture, modular design, functionality, and technical implementation approaches to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.
• Develop and maintain the CCWIS Data Quality Plan required by ACF and the Children’s Bureau, including documentation of data governance structures, data stewardship responsibilities, data quality standards, monitoring processes, validation rules, error remediation procedures, and alignment with federal reporting requirements such as AFCARS, NCANDS, and NYTD.
• Assist the PMO and OCM teams with tasks and documentation.
• Develop or maintain implementation and operational documentation including deployment guides, system configuration documentation, operational procedures, disaster recovery documentation, and continuity of operations documentation.
• Maintain business process documentation and standard operating procedures describing how the system supports child welfare program operations and case management workflows.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing system use.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.
• Coordinate with project managers, business analysts, system architects, developers, quality assurance teams, program staff, and vendors to gather technical and program information and translate complex system concepts into clear, accurate documentation.
• Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies.
• Maintain documentation repositories and ensure documentation is updated as system functionality, requirements, and operational procedures evolve throughout the system lifecycle.
• Demonstrate experience supporting large-scale government IT system implementations, preferably in child welfare, human services, or other federally funded health and human services programs.

Required Skills/Experience

• Bachelor's degree in Business, Information Systems, or a related field
• Experience in analyzing, documenting, and implementing software solutions in a technical environment (5 Years)
• Experience with cloud technologies, SaaS solutions, and data analysis. (3 Year)
• Exceptional writing, editing, and proofreading skills, with a keen eye for detail. (5 Years)
• Effective communication, organizational and time-management skills.
• Detail-oriented with a focus on producing high-quality deliverables.
• Ability to work independently as well as collaboratively within a team.

Preferred/Not Required

• Specific experience in case management with Child Welfare domains.
• Hosted web application implementation experience within the Human Services sector (ie Social Services, Crisis/Emergency Services)
• Change management experience

“Cleo Consulting is an equal opportunity employer (Minorities/Women/Veterans/Disabled)”