IT Field Technician/Contract

Perform remote and onsite work. Primarily in home region but may need to go further based on customer needs.

Update ticketing system on a timely basis. Ticketing system will be through Service Now knowledge of software helpful but not required.

Ideal candidate will have general knowledge and experience with IP, SIP, Analog, Digital, paging, desktop, UPS, basic server and networking technologies.

Remote hands for installation of hardware in racks, work with Firewall and switch teams to patch devices to provide connectivity. Programming of switches and firewalls is done by other teams.

Install and replace UPSs in racks and ensure monitoring is in place.

Ability to ping devices and understand the response.

Ability to test network cables and connectivity.

Basic troubleshooting requested for Conference Rooms, Audio - Visual Technologies

Troubleshoot and repair faulty hardware components as needed, minimizing downtime. This includes network, server, telecom, and UPS health and annual maintenance.

Asset Refresh Program (ARP) Support- Stage and deploy IT infrastructure i.e. Wireless Access Points, Network Switches, Audio Visual Hardware, Corporate Security Hardware.

Collaborate with internal Partners, IT support teams, and third-party vendors to support infrastructure projects planning and deployment efforts.

Manage inbound and outbound shipments of parts and devices, ensuring accurate tracking and delivery utilizing internal shipping teams.

Schedule and escort vendors and technicians for maintenance, repair, and installation tasks.

Maintain and track inventory within the Configuration Management Database to ensure accurate asset allocation and configuration lifecycle management

Perform regular audit and inventory reviews of IT rooms at various locations to support operational continuity.

Coordinate the safe removal and disposal of outdated equipment, ensuring proper documentation and compliance.

Provide after-hours assistance to troubleshoot and resolve outages, ensuring operational stability through an on-call rotation

Support voice system networks including Avaya and Cisco with additional applications that include: (Helpful, but will train)