ServiceNow Process Consultant SPM - Remote

ServiceNow SPM (Strategic Portfolio Management) Process Consultant

Role Overview

The ServiceNow SPM Strategic Portfolio Management Process Consultant is responsible for assessing, designing, and optimizing portfolio, project, demand, and resource management processes, and translating them into effective ServiceNow SPM solutions. This role requires deep expertise in enterprise portfolio management frameworks and the ability to align business strategy with portfolio and project execution through ServiceNow best practices.

The consultant will work closely with business stakeholders, PMO, and technical teams to design scalable, governance-driven SPM processes that enable strategic decision-making, transparency, and measurable outcomes.

Key Responsibilities

• Assess and optimize portfolio, project, demand, and resource management processes and map them to ServiceNow SPM capabilities

• Define and document business and functional requirements for ServiceNow SPM modules, including:

  • Project Portfolio Management (PPM)

  • Demand Management

  • Resource Management

  • Agile Development

  • Financial Planning

• Design optimized workflows aligned with ServiceNow out-of-the-box capabilities and industry best practices

• Collaborate with technical teams to support configuration, customization, and integration of ServiceNow SPM modules

• Support SIT, UAT, training, and deployment activities to ensure successful adoption

• Define and implement KPIs, dashboards, and reports for portfolio, program, and project tracking

• Develop process documentation, functional design specifications, and user training materials

• Advise stakeholders on SPM governance models, prioritization frameworks, and strategic alignment of initiatives

• Work closely with the Project Management Office (PMO) to ensure alignment of SPM processes with organizational objectives

• Support integration with enterprise tools such as JIRA, Azure DevOps (ADO), and financial systems

Required Skills and Experience

• 5+ years of experience in IT or Business Process Consulting

• 3+ years of hands-on experience implementing ServiceNow SPM / PPM

• Strong understanding of:

  • Portfolio Management

  • Project Management

  • Demand Management

  • Resource Management

• Experience configuring and designing processes across ServiceNow SPM modules

• Knowledge of Agile methodologies and integrations with tools such as JIRA and ADO

• Familiarity with financial planning, budgeting, and cost management within ServiceNow SPM

• Proven experience leading workshops, requirements gathering, and process documentation

• Excellent communication, facilitation, and stakeholder management skills

Certifications

• ServiceNow Certified System Administrator (CSA) Required

• ServiceNow SPM Implementation Specialist Preferred

• ITIL, PMP, or PMI-ACP Added advantage

Additional Skills / Nice to Have

• Experience with enterprise portfolio governance and strategic planning frameworks

• Exposure to multi-module implementations, including SPM integrated with:

  • ITSM

  • CSM

  • HRSD

• Familiarity with ServiceNow Performance Analytics and reporting/analytics capabilities