Role -Program Manager
Position Description: The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. The position shall oversee and direct all resources provided under this RFP. His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance and implementing course corrections as needed. The Program Manager is responsible for performing the following:
- Managing day-to-day project activities;
- Identifying issues and risks and recommending possible issue and risk mitigation strategies;
- Facilitating State agency and Contractor discussions / meetings;
- Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;
- Identifying critical paths, tasks, dates, testing, and acceptance criteria;
- Ensuring the application of State SDLC standards;
- Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels);
- Monitoring issues and providing resolutions for up-to-date status reports; and
- Documenting and delivering project management related artifacts.
Additional Duties may include:
- Performs overall management for Contract support operations.
- Organizes, directs, and coordinates the planning and production of all Contract activities, projects and support activities, including those of subcontractors.
- Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars and diagrams to assist in analyzing problems and making recommendations.
- Establishes and alters corporate management structure to direct effective and efficient Contract support activities.
- Develop and implement appropriate procedures and reporting for the implementation consistent with the overall program
- Client relationship and expectation management
- Vendor performance management
- Preparing work plans, status reports
- Managing communication, coordination and performance of other stakeholders as needed
- Contribute to setting required project pace by defining corresponding project and individual responsibilities, objectives, tasks, schedules, and outputs
- Directly contribute to and share the responsibility for the project performance by planning, monitoring and adjusting project resources (people, budget, material, time)
- Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts
- Create and sustain a culture that encourages high performance of individuals and teams
- The Program Manager is expected to undertake any additional duties as they are assigned by their Manager
Education: This position requires a Bachelor s degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or a related discipline.
Candidates must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).
General Experience: The proposed candidate must have at least ten (10) years of experience in project management.
- A minimum 2 years healthcare project management experience.
- Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors
- Strong interpersonal skills to build client rapport and develop/discipline/reward employees
- Solid analytical skills and ability to make decisions and solve problems
- Excellent time management abilities
- Demonstrated problem-solving and customer service skills
- Strong written and verbal communication skills
- Ability to work independently and manage work to a defined schedule
- Experience conducting meetings, interviews and making presentations
- Specific experience in evaluating quality assurance /quality control testing and User Acceptance Testing efforts
- Team player and a consistent, dependable performer with an excellent work ethic, flexible can-do attitude, and a results-driven commitment to success
- Ability to apply industry best practices and future state/federal mandates to existing systems
Specialized Experience:
- The proposed candidate must demonstrate at least eight (8) years of experience managing complex IT development projects, similar to that described in the Statement of Work.
- This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization.
- The candidate must possess at least five (5) years of experience using PMI''''''''s Project Management Body of Knowledge (PMBoK) methodologies and artifacts.
- Must be capable of negotiating and making binding decisions for the Master Contractor.
- Demonstrates excellent written and verbal communications skills.
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