Sr. ServiceNow Business Analyst (Only G.C / U.S.C)
6+Months
(Hybrid, 2 days a week Onsite)
Key Job Functions:
- Champion continuous improvement efforts, user experience enhancements, active stakeholder collaboration, and business procedure streamlining within the HR Service Delivery (HRSD) group.
- Engage in investigative studies, usability evaluations (inclusive of preparation of testing protocols), product roadmap refinement, and conservative hands-on system adjustments as necessary.
- Offer limited operational support duties (estimated at 5%), with a primary emphasis on initiating preventative strategies and process implementation.
Essential Technical Expertise:
- Documented proficiency with the ServiceNow platform, understanding basic system customization, and a strong grasp of ServiceNow verbiage (i.e., components, platform upgrades).
- Infrequent direct system modifications (expected to occupy around 20% of time allocation), while the bulk of customization tasks are to be performed by the technical programming team.
- Acquaintance with scripted testing environments; engaging in modest programming/customization on an as-needed basis.
- Prior experience with Human Resources platforms, specifically ServiceNow's Employee Center Pro, informational databases, and privilege control functions is desirable.
Interpersonal Qualifications:
- Exhibits a keen intellectual engagement and a pronounced eagerness to assimilate novel technologies and procedural methodologies.
- Self-directed with a capability to navigate through uncertainties and prioritize issue resolution.
- Openness to continually evolve one’s professional competencies beyond the initial training phase.
- Strong propensity for group participation, functioning efficiently alongside a diverse array of roles (including project leaders, coders, analysts, and design experts).
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