We are seeking a Segment CDP Platform Consultant & Architect to lead the design, governance, and ongoing operations of a Twilio Segment Customer Data Platform. This role will own the end-to-end CDP architecture, including data modeling, identity resolution, event governance, audience activation, and platform reliability.
The ideal candidate is hands-on, highly technical, and experienced in operating Segment at scale in a production environment.
Key Responsibilities
<>Architecture & Data Modeling
- Design and maintain a canonical CDP data model
- Define and manage identity resolution strategies using Segment Profiles/Unify
- Establish event naming conventions, property standards, and data dictionaries
- Define PII handling, consent alignment, and data governance standards
<>Platform Build & Operations
- Configure, govern, and optimize Segment sources and destinations
- Implement and monitor Protocols, including tracking plans, schema validation, and blocking rules
- Build, manage, and optimize Engage audiences and computed traits
- Own platform monitoring, incident response, data quality SLAs, and cost optimization
<>Compliance, Privacy & Security
- Operationalize consent management and data minimization practices
- Implement role-based access controls and audit-ready governance guardrails
- Partner with stakeholders to ensure privacy-by-design across data flows
<>Collaboration & Enablement
- Partner closely with engineering teams on client-side and server-side instrumentation
- Create and maintain documentation, runbooks, and operational playbooks
- Provide enablement and guidance to downstream marketing, analytics, and product teams
Minimum Qualifications
- 8+ years of experience in MarTech and/or CDP platforms
- 3+ years of hands-on Twilio Segment experience in a production environment
- Strong expertise in data modeling, JSON, SQL, and REST APIs
- Experience configuring Segment destinations and server-side implementations
- Proven experience with data quality monitoring, platform observability, and cost management
- Solid understanding of consent management and privacy-by-design principles
Preferred Qualifications
- Experience with warehouse-native CDP patterns and Reverse ETL tools
- Familiarity with consent management platforms (CMPs) and privacy tooling
- Experience integrating activation tools (email, paid media, personalization platforms)
- CI/CD practices for tracking plans and schema management
- Experience working in regulated or compliance-driven environments
Success Metrics (First 90 180 Days)
- Enforced tracking plans and schema compliance across all sources
- Clearly defined identity merge rules and data quality scorecards
- Scalable, reusable audience and trait library
- Improved activation speed and downstream campaign performance
- Demonstrated platform cost optimization and operational stability
Education
- Bachelor s degree (BS/BA) or equivalent practical experience
Compensation: Up to 140k base plus a 20% bonus.
Work Authorization
- No sponsorship available. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | ;/p>
Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
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