Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. In this long-term contract role, you will provide technical assistance and guidance to ensure smooth operations across our organization. This position is an excellent opportunity for someone passionate about IT support and eager to contribute to the success of a non-profit organization.

Responsibilities:
Provide timely technical support to end-users, addressing hardware, software, and network-related issues.
Manage and resolve service desk tickets efficiently, ensuring minimal disruption to daily operations.
Perform troubleshooting for Microsoft Windows environments, including Windows 10, to diagnose and resolve system issues.
Utilize Active Directory to manage user accounts and permissions effectively.
Collaborate with team members to implement solutions and improve IT processes.
Offer guidance and training to users on utilizing software and systems effectively.
Maintain detailed documentation of support activities and resolutions for future reference.
Conduct regular system checks to ensure optimal performance and security.
Assist in deploying and configuring new hardware and software as needed.
Communicate clearly with users to understand their challenges and provide tailored solutions.

Requirements

Proficiency in Active Directory for account management and permissions.
Strong knowledge of Microsoft Windows, including Windows 10.
Proven ability to troubleshoot and resolve basic technical issues.
Experience handling service desk tickets in an environment that requires attention to detail.
Solid understanding of hardware and software installation and configuration.
Excellent communication skills to interact effectively with users and team members.
Ability to work independently and prioritize tasks in a fast-paced setting.
Previous experience in an IT support role, preferably within a non-profit organization.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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