Must Have Technical/Functional Skills
Act as the ServiceNow Subject Matter Expert (SME) and primary technical point of contact for the squad, providing architectural guidance and technical leadership.
Lead end-to-end ServiceNow solution delivery, including architecture, design, development, testing, deployment, and post-production support, in accordance with enterprise standards and governance.
Translate business and functional requirements into scalable ServiceNow solution architectures, ensuring alignment with platform best practices and maximizing business value.
Define and maintain ServiceNow architectural standards, design patterns, and reusable frameworks across the platform.
Design and develop custom applications, scoped apps, workflows, Flow Designer logic, UI policies, business rules, client/server scripts, and integrations.
Build high-quality, secure, and maintainable code, enforcing best practices such as code reviews, unit testing, version control, and CI/CD pipelines.
Own the solution lifecycle-from technical design through implementation, automated testing, and deployment-ensuring high performance, reliability, and scalability.
Collaborate closely with Product Owners and stakeholders to refine requirements, provide technical feasibility assessments, and drive optimal platform solutions.
Design solutions that are extensible and configurable, enabling customers and administrators to customize functionality without impacting core architecture.
Actively contribute to enhancing existing applications, optimizing performance, and introducing new ServiceNow features and capabilities.
Work with cross-functional teams to improve application development, deployment automation, and release management practices.
Support automated deployments and configuration management, leveraging DevOps tools and ServiceNow Application Repository where applicable.
Perform peer code reviews and provide technical guidance to junior developers, promoting engineering discipline and platform best practices.
Mentor team members and drive a culture of knowledge sharing, documentation, and continuous improvement.
Collaborate in an Agile / Scrum environment with developers, quality engineers, and product managers to deliver high-quality releases.
Roles & Responsibilities
ServiceNow System Admin certification, ServiceNow Application Developer and/or Architect or Product line certifications a plus.
Working knowledge of JavaScript, JSON, HTML preferred.
Working knowledge of databases, tables, attributes, and relationships.
Understanding of ITIL principles/best practices preferred.
Banking experience is preferred.
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