Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred QualificationsAt KLA, we are leaders in advanced inspection, metrology, and process control technologies that enable the world's most innovative semiconductor manufacturing. Our customers rely on us to solve some of the industry's most complex technical challenges-and our Technical Support Engineers are essential to that success.
As a Technical Support Engineer supporting Film and Scatterometry Technologies (FAST), you will be a key technical partner to both customers and field teams, ensuring service continuity, tool reliability, and exceptional customer experience. This role combines deep technical troubleshooting, cross functional collaboration, and customer focused problem solving in a highly visible, global environment.
What You'll Do- Serve as a technical escalation point for FAST systems and subsystems, providing advanced troubleshooting, root cause analysis, and corrective action
- Partner closely with field service teams and onsite engineers to restore tool performance and minimize customer downtime
- Collaborate across engineering, product, and manufacturing teams to drive durable solutions and reliability improvements
- Lead post mortems and standardize solutions that feed Continuous Improvement Plans (CIPs) and future product serviceability
- Contribute to service readiness, documentation, and knowledge transfer for new products and technology introductions
- Demonstrate calm, professional leadership in high pressure customer situations, helping to align stakeholders and drive resolution
Who You Are- A customer focused problem solver with strong technical troubleshooting skills and a passion for solving complex system level issues
- Comfortable working in a matrixed, global environment, influencing without authority and collaborating across disciplines
- Motivated by continuous learning and improvement-of yourself, your team, and the processes around you
- Able to communicate clearly and professionally with both technical and non technical audiences
Preferred Qualifications- Demonstrated experience troubleshooting complex electro mechanical, optical, or semiconductor systems
- Knowledge of KLA FAST film products is a strong plus
- Technical degree in Engineering, Optics, or Electronics, or 2+ years of semiconductor or medical equipment service support experience
- Ability to travel 30-60%, including travel to Chandler, Arizona and North Phoenix
- Proficiency in English, with the ability to read, understand, and create technical documentation
- Proven ability to diffuse challenging situations and facilitate solutions across multiple stakeholders
Minimum Qualifications- Master's degree with 2+ years of relevant experience, or
- Bachelor's degree with 5+ years of relevant experience, or
- Equivalent combination of education and experience
Base Pay Range: $37.02 - $62.94 Per Hour
Primary Location: USA-AZ-Phoenix-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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