QA Lead Duck Creek

Job Title: QA Lead Duck Creek (Insurance Policy & Billing)

Location: Cleveland, OH (Hybrid-3days)

Duration: Long Term

Job Summary

We are seeking an experienced Onsite QA Lead with strong expertise in Duck Creek Policy & Billing and deep knowledge of the Commercial P&C Insurance domain.

This role will act as the primary liaison between business stakeholders and offshore QA teams, ensuring high-quality delivery, effective communication, and alignment with business expectations.

The candidate should also have exposure to automation and drive adoption across the program.

Key Responsibilities

Onsite Coordination & Stakeholder Management

• Act as the single point of contact (SPOC) for QA at the client location

• Collaborate closely with business users, product owners, and SMEs

• Translate business requirements into test strategies and actionable tasks for offshore teams

• Provide real-time updates, risk identification, and mitigation plans

QA Strategy & Leadership

• Define and drive end-to-end QA strategy for Duck Creek implementations

• Lead test planning, estimation, and execution across releases

• Ensure alignment with business priorities, timelines, and quality goals

• Drive shift-left and quality engineering practices

Duck Creek & Insurance Testing

• Lead validation of Duck Creek Policy & Billing modules

• Oversee testing of critical workflows:

• Submission Quote Bind Issue

• Endorsements, Renewals, Cancellations

• Billing lifecycle (Account setup, invoicing, payments, collections)

• Ensure accuracy in rating, underwriting, and policy lifecycle processes

• Validate integrations with external systems and APIs

Automation Enablement

• Promote automation-first mindset across QA teams

• Identify and prioritize automation candidates (API & UI)

• Collaborate with automation teams to improve:

• Coverage and efficiency

• Execution stability and CI/CD integration

• Track and report automation ROI and progress

Offshore Team Management

• Lead and coordinate offshore QA teams (manual + automation)

• Provide clear direction on test scenarios, priorities, and deliverables

• Conduct reviews, status tracking, and quality audits

• Mentor team members and ensure adherence to best practices

Test Execution & Quality Governance

• Ensure comprehensive test coverage (functional, integration, E2E)

• Monitor defect metrics, leakage, and quality KPIs

• Perform root cause analysis (RCA) for production/pre-production issues

• Support UAT cycles and business validation

Required Skills & Qualifications

Must-Have

• Strong experience in Duck Creek Policy & Billing testing

• Deep expertise in Commercial P&C Insurance domain

• Proven experience in QA Lead / Onsite Coordinator role

• Exposure to test automation frameworks and practices

• Strong skills in:

• Stakeholder management

• Test strategy and planning

• Defect management and RCA

• Agile/Scrum methodologies

Key Competencies

• Excellent client-facing and communication skills

• Strong leadership and team coordination abilities

• Ability to bridge business and technical teams effectively

• High ownership and accountability for delivery

Experience

• 10 14 years in QA / Testing

• 4+ years in QA Lead / Onsite role

• Strong experience in Duck Creek implementations
• Exposure to automation initiatives