Business Analyst - Loyalty platforms (Paytronix)

Tempe, AZ, US • Posted 18 hours ago • Updated 18 hours ago

Contract Independent

Contract W2

No Travel Required

On-site

$60 - $65/hr

Crocus IT LLC

Fitment

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Job Details

Skills

Loyalty Programs
Paytronix

Summary

Role: Business Analyst - Loyalty platforms

Location: Tempe, AZ(Onsite)

Job Summary:

We are looking for a highly skilled Business Analyst (BA) to support a large-scale digital platform modernization and integration transformation program within the QSR and e-commerce ecosystem. The role focuses on loyalty platforms, customer identity, digital commerce workflows, and API-based orchestration architectures.

The BA will work closely with product owners, architects, engineering, QA, and business stakeholders to define business requirements, translate them into detailed functional and technical specifications, and ensure seamless delivery of customer-centric digital journeys.

Strong experience in e-commerce, loyalty platforms (Paytronix preferred), QSR operations, and API-driven ecosystems is essential.

Key Responsibilities:

Elicit, analyze, and document business, functional, and non-functional requirements for digital commerce, loyalty, identity, and integration systems.
Work closely with stakeholders to define customer journeys, loyalty workflows, and omnichannel experience requirements.
Create detailed user stories, functional specs, acceptance criteria, workflows, sequence diagrams, and process flows.
Collaborate with architects and backend teams to define API contracts, event-driven workflows, and integration of orchestration requirements.
Support discovery workshops, gap analysis, and current vs future-state architecture assessments.
Define requirements for localization, compliance, scalability, resiliency, observability, and security.
Work closely with QA to define test scenarios, validation criteria, and UAT workflows.
Support backlog grooming, sprint planning, and release planning with well-refined, prioritized stories.
Act as a bridge between business, engineering, and QA teams to ensure requirements of clarity and traceability.
Support production readiness, release validation, and post-release optimization activities.
Drive continuous improvement by identifying process gaps and enhancement opportunities.

Preferred Qualifications:

6 - 8 years of experience as a Business Analyst in digital commerce, loyalty platforms, or large-scale enterprise systems.
Strong experience in e-commerce platforms, loyalty programs, and customer engagement ecosystems.
Hands-on experience with Paytronix or similar loyalty platforms is strongly preferred.
Solid understanding of QSR workflows, order management, checkout, payment, promotions, and customer engagement funnels.
Strong understanding of microservices, APIs, event-driven architectures, and cloud-native systems.
Proven ability to write high-quality user stories and functional specifications.
Experience working in Agile/Scrum environments.
Strong stakeholder communication, documentation, and facilitation skills.

Nice to Have:

Experience in AWS-based cloud platforms.
Exposure to identity platforms, SSO, authentication, and authorization workflows.
Experience working on integration modernization or API orchestration programs.
CBAP, CCBA, Agile BA, or Product Owner certifications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91159633
Position Id: 8893118
Posted 18 hours ago

Company Info

About Crocus IT LLC

At Crocus, we're more than just an IT services provider—we're a team of passionate problem-solvers dedicated to helping your business succeed, Our IT consulting and services are designed to cultivate innovation and foster growth, ensuring your business not only survives but flourishes in today’s competitive landscape.

We believe in the power of technology to transform businesses, but we also know that technology is just one part of the equation. What truly matters is how it’s applied. That’s why we take the time to understand your unique challenges, working closely with you to create solutions that fit your needs and goals.

Our team is made up of individuals who care deeply about what they do. We’re committed to delivering results that matter. When you work with us, you’re not just getting an IT partner—you’re getting a team that’s truly invested in your success.

Our Commitment: Delivering genuine value, sincere partnership, and a customer experience that feels as supportive as it is effective.

Let’s connect and explore how we can help your business grow and succeed.

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