IT TECHNICAL SUPPORT ANALYST 1-3 (CPG)

Salary : $3,895.00 - $7,011.00 Monthly
Location : Metairie, LA
Job Type: Classified
Job Number: 224836
Department: LA State Board-Practical Nurse Examiners
Opening Date: 08/13/2026
Closing Date: 8/20/2026 11:59 PM Central

About this Job
OUR MISSION
The mission of the LSBPNE is to protect the health, safety and welfare of the public by providing reasonable assurance that persons who practice practical nursing are competent, ethical practitioners with the necessary knowledge, skills and abilities appropriate to the title and role of the licensed practical nurse.

OVERVIEW OF THE ROLE
Provides technical support for hardware, software, networking, applications, and state-issued equipment while assisting users and resolving technical issues.

Key Competencies:

• Strong troubleshooting and problem-solving skills.
• Communication and customer service
• Technical knowledge and adaptability
• Organization
• Ability to work together and part of a team

This is a diverse, hands-on role that provides exposure to multiple areas of IT and opportunities to solve challenging problems.
Minimum Qualifications
Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associate's degree in information technology plus one year of experience in information technology; OR

A bachelor's degree plus one year of experience in information technology.

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties and Other Information
Job Duties:

• Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
• Maintains inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
• Performs network and application performance monitoring; resolves problems either by using standardized procedures or through root-cause analysis. May provide guidance to lower-level personnel to assist in training on more complex requests.
• Determine solutions for all levels of technical support requests; confers with higher-level IT personnel as needed on the most complex requests.
• Performs configuration, troubleshooting, etc. using standardized and non-standardized procedures for information technology hardware and/or software.
• Updates statuses of technical support work orders in the appropriate system(s). Trains end users on supported technologies.

Position-Specific Details:

Appointment Type: Probational Appointment - up to 24 months
Career Progression: This position does participate in a Career Progression Career.

Compensation: The salary offered will be determined based on qualifications and experience.
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:

No Civil Service test score or assessment is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *
For further information about this vacancy contact:
Christina Costanza
Louisiana State Board of Practical Nurse Examiners


Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at

Parental Leave - Up to six weeks paid parental leave
More information can be found at

Holidays and Leave - State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement- State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (),
• Louisiana School Employees Retirement System (), among others

01

Do you have any experience with LaserFische DMS and SQL pr SSRS? If yes, please give the number of years of experience. If no, enter "No Experience"
02

Do you possess (24) twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?

• Yes
• No

03

If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university below. If you answered "no", type N/A.Example: CSC 1350 - Computer Science I - 3 hrs - LSU
04

Do you possess a CompTIA A+ Certification?

• Yes
• No

Required Question