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IT Support Specialist

Wallingford, CT, US • Posted 6 days ago • Updated 6 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Technical Support
Laptop
Printers
Mobile Devices
Virtual Private Network
Inventory
Management
Issue Tracking
Customer Service
Network
Information Technology
Remote Support
Help Desk
CompTIA
Network+
Microsoft
Microsoft Windows
Microsoft Office
Active Directory
Computer Hardware
Conflict Resolution
Problem Solving
Communication
Manufacturing
Microwave

Summary

We are seeking a customer-focused IT Support Specialist to provide first- and second-level technical support for end users. This role is responsible for installing, maintaining, and troubleshooting computer hardware, software, mobile devices, printers, and other IT equipment while delivering excellent customer service. The ideal candidate has strong technical troubleshooting skills, excellent communication, and a desire to resolve issues efficiently.

Essential Duties and Responsibilities

Provide first- and second-level technical support for hardware, software, and network-related issues
Install, configure, and maintain Windows workstations, laptops, printers, and mobile devices.
Troubleshoot issues involving Microsoft 365, Active Directory, VPN, email, and business applications
Image, deploy, and inventory computer equipment
Manage user accounts, passwords, and permissions in Active Directory and Microsoft 365
Support remote users using remote assistance tools
Document incidents, resolutions, and procedures within the IT ticketing system
Assist with workstation upgrades, equipment moves, and technology refresh projects
Escalate complex issues to senior IT staff when necessary
Maintain a high level of customer service
Help identify, diagnose, and resolve network problems

Job Requirements

Associate's degree in Information Technology or equivalent work experience
2+ years of desktop support or help desk experience
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Experience supporting Windows 11, Microsoft 365, Active Directory, and common desktop hardware
Disciplined, systematic problem-solving skills
Excellent communication skills, both verbal and written
Self-starter who works well both independently and with a team
This job supports our two manufacturing facilities in Hamden and Wallingford CT and will require on-site support at both locations

Times Microwave Systems is an equal opportunity employer M/F/D/V.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184446
Position Id: 3d77b44ef8976ccf9e31b36a5e3b1b91
Posted 6 days ago

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