Fulltime - Production Support Specialist

Chandler, AZ, US • Posted 2 days ago • Updated 2 days ago

Full Time

On-site

Fitment

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Job Details

Skills

Linux
Shell Scripting
ITIL
JIRA
aws/azure
SQL DB
API's
Splunk Dyntrace
Quest Foglight

Summary

Job Title: Production Support Specialist

Location: Chandler, AZ (Hybrid)
Fulltime

Job Description:

Seeking a Production Support Specialist with 6 to 10 years of experience in Application Support specializing in ServiceNow ITSM and Linux administration
Provide expertlevel support and maintenance for ServiceNow ITSM applications Monitor and troubleshoot issues related to ServiceNow ITSM to ensure optimal performance
Collaborate with crossfunctional teams to implement enhancements and upgrades Utilize MySQL and PostgreSQL databases for data analysis and reporting to support application functionality
Perform Linux system administration tasks to support application environments Ensure compliance with organizational policies and industry best practices for ITSM solutions
Develop and maintain technical documentation related to ServiceNow ITSM configurations Linux administration and processes
Stay updated with the latest trends and advancements in ServiceNow Linux and related technologies

Roles and Responsibilities:

Act as the primary point of contact for ServiceNow ITSM application support and incident management
Analyze and resolve complex issues related to ServiceNow ITSM modules and workflows
Coordinate with development and infrastructure teams to implement fixes and improvements
Perform root cause analysis for recurring issues and implement preventive measures
Manage ServiceNow ITSM configurations including workflows forms and customizations
Provide training and knowledge transfer sessions to junior team members and stakeholders
Support database management tasks involving MySQL and PostgreSQL to enhance application stability and performance
Perform Linux server administration including installation configuration monitoring and troubleshooting to ensure high availability and performance of application environments

Mandatory Skills : Linux, JIRA, API's, SQL DB,ITIL, AWS/Azure, Splunk Dyntrace,Shell Scripting,Quest Foglight

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90943872
Position Id: 2026-41525
Posted 2 days ago

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