Apply Now

Infrastructure Support Analyst

Getzville, NY, US • Posted 14 hours ago • Updated 1 hour ago

Full Time

On-site

USD $62,200.00 - 103,600.00 per year

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

🔢 Crunching numbers...

Job Details

Skills

End-user Computing
FOCUS
Microsoft Office
Computer Hardware
Customer Experience
Technical Support
Help Desk
Conflict Resolution
Problem Solving
Multitasking
Maestro
Standard Operating Procedure
Research
Reporting
Collaboration
Innovation
Internal Control
Auditing
Regulatory Compliance
Adaptability
IOS Development
Attention To Detail
Communication
Higher Education
Training
Banking

Summary

M&T's End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.

Location:
475 Crosspoint Parkway, Getzville, NY

Are you ready to embark on an exhilarating career journey? Join our dynamic team as an IT Support Specialist and experience a role like no other. We're not just offering a job; we're offering a thrilling adventure in technology support.
If you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success. Your adventure starts here!

Responsibilities:
Workplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.
Master of Multitasking: Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.
Tech Troubleshooter: Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.
Maintenance Maestro: Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.
Team Player: Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.
Innovation Advocate: Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.
Risk-Aware Professional: Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.
Internal Control Guardian: Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.
Adaptable Problem Solver: Handle various related duties as assigned, adapting to new challenges and learning opportunities.

Education and Experience Required:

Minimum of 4 years' higher education and/or work experience.
Prior experience in digesting technical information and communicating technical problems effectively.
Experience supporting MacBook and IOS devices
Detail-oriented, with excellent written and verbal communication skills

Education and Experience Preferred:

A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.
Certifications or special training in related technologies are a big plus.

We support our team members with generous benefits.

Competitive compensation
Health, welfare, and retirement benefits
401(k) match at 5%
Work-life balance and flexible work arrangements
Banking Officers start with 25 days PTO plus 12 paid holidays
40 hours paid volunteer hours per year
Much more. For details, see: M&T Benefits Overview

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Getzville, New York, United States of America

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180520
Position Id: a04943d2bf2cc7c0dea345014a429541
Posted 14 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Infrastructure Analyst

Buffalo, New York

•

Today

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week Overview Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners. Primary Responsibilities Respond to and r

Full-time

USD 74,600.00 - 124,400.00 per year

Infrastructure Analyst

Hybrid in Buffalo, New York

•

5d ago

Infrastructure Analyst IILocation:Buffalo, NYHire Type:ContingentPay Range: $48.00/hourWork Model: HybridNO C2C, C2H, 1099, or H1-B Sponsorship/TransferPositional OverviewThe Imagine Group is recruiting for aInfrastructure Analyst IIon behalf of our client,a leading financial institution inBuffalo, New York, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer

Easy Apply

Contract

Infrastructure Analyst II

Buffalo, New York

•

Today

Are you ready to join a growing team? CTG is seeking to fill an Infrastructure Analyst II opening for our client. Location: Buffalo, NY Duration: 12 months Primary Responsibilities: Coordinate between the patch management team and application teams to communicate patching requirements, schedules, and deployment plans.Respond to and resolve help desk escalations and technical incidents by analyzing, troubleshooting, and isolating issues.Perform system maintenance activities, including patching

Full-time

Infrastructure Analyst Mac Operations Support

Buffalo, New York

•

Today

Location: On-Site 5 days a week Seneca One Mac Operations Support requires advanced enterprise macOS and Jamf expertise, demonstrated ownership of complex incidents and escalations, strong troubleshooting and root-cause-analysis skills, and the ability to serve as a technical liaison between frontline support and Mac Engineering Technical expertise Advanced macOS troubleshooting across hardware, OS, applications, authentication, networking, VPN, peripherals, and security tooling.Strong Jamf expe

Full-time

USD 74,600.00 - 124,400.00 per year

Search all similar jobs

More jobs at M&T BANK CORPORATION in Getzville, NY