Senior User Technology Specialist (SUTS) - Applicants must be local to Arizona (AZ)

Role: Senior User Technology Specialist- Applications are accepted from AZ residents only

Location: Phoenix, AZ

Duration: One Year Contract

Job Description:

IRG Clients is seeking to fill a Senior User Technology Specialist (SUTS) position. The SUTS position is a pivotal position within the agency , serving as a subject matter expert to peers. SUTS act as an escalation point to assist colleagues in resolving more complex technical issues. This hands-on role requires the SUTS to provide support both onsite and remotely, ensuring the efficient functioning of the department's technical infrastructure. In addition to their core responsibilities of maintaining Microsoft Windows servers and end-user computing devices, the SUTS plays a crucial role in overseeing hardware and software systems through regular patching and upgrades.

Responsibilities include:

• Providing enterprise-level technical support for Microsoft Windows servers and end-user computing devices,
• Maintaining hardware and software systems through regular patching and upgrades,
• Monitoring system operations to ensure system resource availability for departmental business needs,
• Assessing, troubleshooting, and resolving end-user performance issues,
• Leading special projects and assisting with system upgrades and deployments,
• Creating comprehensive system documentation and developing training materials to enhance user understanding and efficiency,
• Managing user administration tasks,
• Handling surplus hardware, and Promptly addressing end-user computing issues onsite and in the field.