Senior IT Support Analyst

Houston, TX, US • Posted 1 day ago • Updated 19 hours ago
Full Time
No Travel Required
On-site
78000 - 95000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Power BI
  • RingCentral
  • Active Directory
  • CompTIA
  • Computer Hardware
  • Computer Networking
  • Cybersecurity
  • DHCP
  • DNS
  • Endpoint Protection
  • Help Desk
  • IT Infrastructure
  • Laptop
  • Network
  • Operating Systems
  • Printers
  • Remote Monitoring
  • Scripting
  • Technical Support
  • Windows PowerShell
  • Bash
  • Legal

Summary

Senior IT Support Analyst

(On-Site Only – Houston, TX)

 
We are seeking a reliable, experienced Senior IT Support Analyst to join our established law firm in Houston on a full-time, on-site basis. In this role, you will deliver fast, high-quality technical support to attorneys, paralegals, and staff, ensuring our technology infrastructure runs smoothly so the firm can focus on delivering outstanding legal services.You will handle hands-on troubleshooting while also helping the firm adopt modern tools, including AI-assisted automation and scripting to improve efficiency and reduce repetitive tasks.Key Responsibilities:
  • Respond promptly to support requests via phone, email, ticketing system, or in-person
  • Diagnose and resolve hardware, software, networking, and application issues (desktops, laptops, printers, mobile devices)
  • Install, configure, and maintain Windows, Office 365, and security software
  • Document all support activities, solutions, and procedures in the ticketing system
  • Escalate complex issues efficiently to senior team members
  • Assist with new equipment deployment, software updates, and small IT projects
  • Provide clear training and guidance to end-users on best practices and new technologies
Minimum Qualifications (Required):
  • 3–5+ years of hands-on technical support or help desk experience in a corporate or professional services environment
  • Strong proficiency with Windows operating systems
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Excellent troubleshooting, problem-solving, and communication skills
  • Ability to explain technical concepts clearly to non-technical users (attorneys and staff)
Preferred Qualifications:
  • CompTIA A+, Network+, or similar certifications
  • Experience with Active Directory and Office 365 administration
  • Familiarity with RMM tools
  • Experience supporting VoIP systems (RingCentral preferred)
  • Knowledge of cybersecurity best practices and endpoint protection (Bitdefender or similar)
  • Experience with legal case management platforms (Filevine, NEOs, or equivalent)
  • Scripting experience (PowerShell or Bash)
  • Bonus: Experience using or integrating AI tools (e.g., Gemini, Copilot, OpenAI) for automation, scripting, or workflow improvement
Required Skills:
  • Strong troubleshooting across hardware, software, and network issues
  • Excellent verbal and written communication with a customer-service mindset
  • Proficiency with Windows operating systems and basic networking
  • Professional, patient, and detail-oriented approach
  • Ability to accurately document tickets and solutions
Compensation: Pay is flexible for exceptional candidates who bring stronger experience (especially in VoIP, scripting, AI tools, or advanced troubleshooting).
 
We Offer a Full Benefits Package:
  • Medical, Dental, and Vision insurance
  • Life Insurance
  • 401K
  • PTO (Vacation & Sick)
  • Paid Holidays, Bonuses & More!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: PTP1Su8YCGYU9uj
  • Position Id: 8946463
  • Posted 1 day ago
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