Hi,

Hope you are doing good, this is Rajeev from FutureTech Consultants, LLC and I have a job opening with our direct client.

Please have a look at the below job description and let me know your interest. Please share me the latest copy of your resume.

Role: Product Owner

Location: Grand Rapids, MI (Hybrid 3 Days Onsite / 30% Remote)

Preferred Locations: OH, IL, WI, IN and KY (or) CST

Duration: Contract to Hire (CTH)

Experience: 12+ Years

Interview:

Required Qualifications:

• Bachelor s degree in business administration, Computer Science, IT, or related field
• 5+ years of experience in:
• Product Management / Product Ownership
• IT Service Management / Service Center operations

Strong understanding of:

• ITIL framework
• Agile/Scrum methodologies
• Software Development Lifecycle (SDLC)

Experience with tools such as:

• ServiceNow (including SAFe module)
• Genesys Cloud (preferred)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Proven leadership and collaboration skills
• Customer-focused mindset with ability to translate requirements into solutions
• Ability to work in a fast-paced, dynamic environment

Certifications:

• Certified Scrum Product Owner (CSPO)
• ITIL Certification
• SAFe Certification
• Experience in Service Center or similar operational environments

Position Overview:

• We are seeking a highly motivated and experienced Senior Product Owner to support our IT Service Center initiatives.
• The ideal candidate will play a key role in defining product strategy, managing the product backlog, and collaborating with cross-functional teams to ensure successful delivery of technology services.
• This role requires strong expertise in IT Service Management, Agile methodologies, and stakeholder engagement.

Key Responsibilities:

• Define, maintain, and prioritize the product backlog aligned with business value and stakeholder needs.
• Act as the primary liaison between stakeholders and the Service Center team.
• Collaborate on and communicate the product vision and strategy, ensuring alignment with business objectives.
• Identify and implement continuous service improvements to enhance efficiency and quality.
• Write and refine user stories related to IT service management.
• Participate in sprint planning, reviews, and Agile ceremonies.
• Monitor Service Center performance metrics and drive data-driven improvements.
• Work closely with cross-functional teams to ensure timely and quality delivery.
• Identify and mitigate risks impacting service delivery.

Regards

Rajeev Mudakala

Sr. Talent Acquisition Specialist

FutureTech Consultants, LLC

5655 Peachtree Parkway, Suite 212, Peachtree Corners, GA 30092

Direct:

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