Telecommunications Manager (Hybrid-Austin, TX)

• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms

• Oversee daily operational activities, including incident management, problem resolution, and service availability

• Serve as escalation point for high-priority network and infrastructure issues

• Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions

• Support ongoing and planned initiatives, including SD-WAN implementation and optimization, network monitoring and observability tools (e.g., ThousandEyes, AppDynamics), security integrations (e.g., Secure Workload, NGFW, identity services)

• Provide vendor coordination and oversight for network-related services and contracts

• Ensure compliance with Agency security standards, policies, and regulatory requirements

• Participate in change management processes and ensure proper documentation and approvals

• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives

• Provide status reporting, risk identification, and mitigation planning to leadership

• Maintain documentation of network architecture, processes, and operational procedures

• Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager