Senior/Technical Consultant
Stanley David and Associates
Dice Job Match Score™
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Job Details
Skills
- ITIL
Summary
Role :: Senior/Technical Consultant
Location :: Remote
Type :: Fulltime
Must Have Technical/Functional Skills
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
Technical Comptency
• Experience as a Technical Lead
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
• Understanding customer business requirements and convert to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analyze and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
• Experience in ServiceNow custom application design and development
• Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
• Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
- Dice Id: 91097129
- Position Id: 9047965
- Posted 2 hours ago
Company Info
We strive to add value and work as true partner with our clients
Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.
We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.
In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates
-We have a Global Footprint with offices in 3 countries USA, UK and India.
-SDNA Global have built up an incredible reputation within the IT strategic hiring.
-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.
-Each SDNA member has over 5 years of experience in Talent Acquisition
-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa
-Telecom, Media and Hi-tech
-Health care and Life Sciences
-Energy and Utilities
-CPG, Retail and Transport
-Banking and Financial Services
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