IT Support Technician

Description
We are seeking a highly motivated, detail-oriented, and experienced IT Support Technician. This role will serve as a dedicated phone support agent while also supporting the Deployment Depot as operational needs arise.
This individual will play a critical role not only in day-to-day support but also in training new phone agents and taking on leadership responsibilities within the depot. This is an excellent opportunity for a self-starter who enjoys both user support and hands-on hardware work, with room to grow into an informal team lead for local operations.
Additional Skills & Qualifications
Phone Support (Primary Role)
Provide Tier 1/2 technical support via phone for end users across the organization.
Troubleshoot issues related to:
Windows 10
O365 and Office 2013 applications
Laptops, desktops, thin clients (WYSE)
Network connectivity (wired, Wi-Fi, VPN)
Printers and common business applications (Adobe Reader, etc.)
Document all interactions in the ticketing system with accuracy and detail.
Deliver high-quality, empathetic customer service and clear communication.
Deployment Depot (Secondary Role)
Assist with imaging, configuration, and deployment of laptops, desktops, and thin clients.
Perform hardware break/fix work as needed.
Maintain depot inventory and uphold hardware handling best practices.
Collaborate with onsite team members to support operational throughput.
Job Type & Location
This is a Contract position based out of Charlotte, NC.
Pay and Benefits
The pay range for this position is $20.00 - $23.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Mar 14, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.