Senior ServiceNow Consultant

Position: Senior ServiceNow Consultant

Location: Remote

Duration: 5+Months with possible extensions

Roles and Responsibilities:

• All-in on Customer Zero: Engage as a fully vested member of ServiceNow s platform team.
• Adoption: Drive product adoption metrics across various functions across the company. Own, facilitate & report on Product feedback with product teams to ensure products are leveraged to their full potential to streamline processes and enhance productivity.
• Performance Metrics: Track key performance indicators (KPIs) to measure the effectiveness of product adoption strategies and make data-driven adjustments as necessary
• Data Analytics: Serve as the resource for data analysis and presentation, with demonstrated expertise in root cause analysis, scripting, ability to design & retrieve data form multiple instances to create data sets & dashboards. Expert level knowledge of Power BI& Excel

Hiring Manager Notes:

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

• Performance Metrics: Track key performance indicators (KPIs) to measure the effectiveness of product adoption strategies and make data-driven adjustments as necessary

• Data Analytics: Serve as the resource for data analysis and presentation, with demonstrated expertise in root cause analysis, scripting, ability to design & retrieve data form multiple instances to create data sets & dashboards. Expert level knowledge of Power BI& Excel
• Demonstrated success in scripting, data retrieval, batch jobs and building dashboards
• Highly skilled and demonstrated ability in data visualization and reporting with tools like Data Analytics, Microsoft Power BI, Excel, PowerPoint

What backgrounds/skills can we be more flexible with that can be learned on the job?

• Strong understanding of shared services implementations on ServiceNow

Skills:

What you need to be successful in this role:

• ServiceNow certifications (CSA, CAD and any Performance analytics related) are required.
• Implementation knowledge of ServiceNow s suite of products and platform is mandatory.
• Proven experience (5+ years) in roles requiring in-depth knowledge of building applications on ServiceNow
• Demonstrated success in scripting, data retrieval, batch jobs and building dashboards
• Highly skilled and demonstrated ability in data visualization and reporting with tools like Data Analytics, Microsoft Power BI, Excel, PowerPoint
• Strong understanding of shared services implementations on Servicenow
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional team