The STARS Data Operations Program Orchestration - Manager Data Analytics will work with STARs HEIDIS measure Owners as a Senior Workflow Developer in M&R Workflow Programming Team utilizing advanced analytics. Must have solid programming skills to develop, implement, and maintain Medicare Part C/CAHPS/HOS/C&S Workflows, reporting of programs as required by STARS program orchestration team Primary Responsibilities: • Develop and maintain complex workflows using IBM Unica software. • Collaborates with business partners to design, build and code cross channel communications using campaign platforms such as Unica/IBM Campaign. • Serves as the technical lead on projects. Translates and conveys business solutions and strategies into system and database architecture. • Designs and builds strategies, processes and technology solutions that support business needs and align with industry best practices. • Ability to Create and Translate Complex SQL Queries to support ad-hoc business requests. • Identifies data solutions to support complex campaigns including: Snowflake, SQL Server, Oracle, Teradata, flat files and data warehouses. • Develops and maintains best practices and standard operating procedures for campaigns. • Serves as the primary liaison to technology partners for data requests, issue escalation and resolution. Troubleshooting technical issues and providing technical support to Business partners • Maintaining and updating the workflow automation environment to ensure optimization • Participating in quality assurance, software testing, and documentation efforts
Required skills: • Bachelor’s degree in engineering or equivalent work experience • 2+ years of Hands on development experience with Alteryx • 5+ years of Experience working with Campaign Management platforms (Adobe Campaign, Unica (preferred), SAS, Alterian, Eloqua, etc.) • Strong Experience with workflow design and development. • 4+ years of experience with SQL, Snowflake and RDBMS systems • 4 years of experience in a data quality review process, eg., Data QA, UAT etc. • 3+ Years of experience in Automation and optimization of workflows. • Proven experience with requirements gathering and analysis techniques • Proven ability to design, develop, deploy and maintain technical Workflows • Competent to work on complex projects independently • Ability to think strategically (outside-the-box) and provide creative solutions • Ability to frame problems and opportunities to present solutions
Desired skills: • Experience with or understanding of HEDIS Star measures • Experience with or understanding of the Medicare and Retirement and/or Community and State lines of business • Proficient in UNIX, Linux • Proficiency in Programming Languages (.Net/C++/C#/Java). • Proficiency in Scripting (Batch/Shell/Java Script). • Proficiency in Dashboard tools (Tableau/Cognos/Business Objects/Power BI). • Knowledge of ETL Application (SSIS/Informatica) Key CLL Skills • Understanding Goals, Priorities and Plans • Delivering Results • Resilience and Resourcefulness • Providing Support • Growth Mindset
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