About US: LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ;/p>
Job Title: SFDC FSL Business Analyst.
Location: Las Vegas, NV (3 days onsite/week)
Duration: FULLTIME.
Job Description:
We are seeking an experienced Salesforce Field Service Lightning FSL Business Analyst for an onsite role The Business Analyst will work closely with business stakeholders field operations teams and Salesforce delivery teams to gather requirements design functional solutions and support successful implementation of Salesforce Field Service Lightning
Key Responsibilities:
Work onsite with business stakeholders field technicians dispatchers and service managers to understand field service processes
Elicit analyze and document business requirements for Salesforce Field Service Lightning solutions
Translate business requirements into functional specifications user stories and acceptance criteria
Design functional solutions covering Work Orders Service Appointments Dispatcher Console Service Territories Skills and Scheduling Policies
Collaborate with architects and developers to ensure solutions align with business needs and Salesforce best practices
Support configuration validation functional testing and User Acceptance Testing UAT
Assist with data validation reporting requirements and process documentation
Facilitate workshops requirement walkthroughs and stakeholder reviews
Support change management training and post go live stabilization activities
Required Skills Experience:
6 years of experience as a Business Analyst with at least 2 years on Salesforce Field Service Lightning FSL
Strong understanding of field service business processes and workforce management
Hands on experience with Salesforce Service Cloud and Field Service Lightning features
Experience creating user stories process flows functional specifications and acceptance criteria
Knowledge of Salesforce objects security model and reporting capabilities
Experience working in Agile Scrum delivery environments
Excellent communication facilitation and onsite stakeholder management skills
Good to Have:
Salesforce Field Service Lightning Consultant or Business Analyst certification
Experience with Service Max or other Field Service Management products
Exposure to integrations with ERP inventory or billing systems
Experience supporting large enterprise or global Salesforce implementations
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTM ):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTM is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTM s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTM s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTM s applicable processes.
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