Help Desk

MUST HAVE A SECRET CLEARANCE. DO NOT APPLY IF YOU DO NOT HAVE A SECRET CLEARANCE.
Description
GC&E Systems Group is seeking a Help Desk Support Specialist. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Novosel client. As Desktop Support you will work to ensure successful operations of the Information and Infrastructure systems for Fort Novosel.
Primary Responsibilities and Essential Function
Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
Provide troubleshooting support for software and hardware.
Provide support for the administration of remote access systems.
Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO
Recommend methods to improve NEC operations.
Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).
Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.
Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.
Support thin client desktop solutions IAW the Army approved product list (APL).
Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end- user's desktop.
Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct.
Physical Requirements
Predominantly indoors in normal office environment
Must be able to sit, stand, walk, stoop, kneel and reach
Must be able to speak, write, read, and understand English
May require frequent computer use for several hours at a time
Frequently work at fast pace with unscheduled interruptions
Must have visual acuity
Must be able to lift up-to 25 pounds
Location:
Fort Novosel, AL- This is not a remote position. Local candidates only.
Required work authorization:
United States
Job Type:
Full-time
Experience:
Active Directory
Remote Desktop
Software Installation
OS Imaging/Upgrades
Customer support
Remedy Ticketing System
Desktop Support troubleshooting
Candidate Requirements:
Must have CompTIA Security +
Skills
windows, active directory, windows administration, office 365, Help desk support, Troubleshooting, Customer service, Service desk, Windows 10, Ticketing system, Desktop, Password reset
Top Skills Details
windows,active directory,windows administration,office 365,Help desk support,Troubleshooting,Customer service,Service desk,Windows 10,Ticketing system,Desktop,Password reset
Additional Skills & Qualifications
Candidate will be working f&E - Prime for NEC contract at Dugway Proving Ground in Utah.
Experience Level
Entry/Mid Level
Job Type & Location
This is a Contract to Hire position based out of Dugway, UT.
Pay and Benefits
The pay range for this position is $38.46 - $38.46/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dugway,UT.
Application Deadline
This position is anticipated to close on Feb 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.