IT Support Specialist

Hardware
Lenovo laptops
Lenovo Monitors with a few Dell
Lenovo Docking station, Mice and Keyboard

Software
Windows 11
Office M365
Intune - cloud-based endpoint management solution
LDAP admin
SailPoint
Identity IQ
CyberArk
Nexthink - cloud-based software platform focused on the digital employee experience.
Service Now Ticketing software
LogMeIn 123
Neatboard / Neatbar Audio/Visual equipment
Pitney Bowes Ship Pro
Adobe Cloud Pro
OKTA admin

Installation and configuration of hardware, software, systems, printers, and scanners.
Supervision and maintenance of IT systems.
Timely response to service problems and requests.
Repair and replacement of equipment as needed.
Providing support and guidance to end users, especially for "how-to" questions.
Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility.
Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.).
Identifying, documenting, and training the Service Desk team on issues that can be resolved by them.
Managing IT change controls and requests as part of their core service functions.
Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined.

MS Office: Installation and configuration
MS Windows: Installation and configuration
Antivirus: Installation and configuration
Device Encryption: Implementation and support
Microcomputer Applications: Installation and configuration
SAP GUI: Installation and support
Inventory Control: Inventory and warehouse management
ITSM Tool: Ticket management in ITSM tool
Microcomputing: Microcomputer support
Computer Networks: Basic support for devices in corporate networks
ITIL: Knowledge of ITIL methodologies