Field Technician
Little Rock, AR, US • Posted 4 hours ago • Updated 4 hours ago
nLeague Services
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Job Details
Skills
- Field technician support
- Desktop and laptop troubleshooting
- Mobile device support
Summary
- Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
- What You'll Do
- End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
- System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
- Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
- Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
- Identity Management: Manage user, group, and computer accounts within a centralized directory service.
- Training & Compliance: Assist with security awareness training and phishing simulations.
- Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
- Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
- Travel Requirements
- This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.
- 3+ years of experience in each of the following:
- Field technician support
- Desktop and laptop troubleshooting
- Mobile device support
- Network administration and support
- Software installation and maintenance
- Peripheral device configuration
- Help desk/telephone support
- Exceptional customer service skills with a commitment to user satisfaction
- Strong communication abilities for technical and non-technical audiences
- Preferred Qualifications
- CompTIA A+, Network+, or similar IT certifications
- Experience with macOS support
- Google Workspace administration experience
- Experience in government or conservation organizations
- Windows 10/11 operating systems
- Microsoft 365 and Office Suite
- Active Directory administration
- iOS and Android mobile device management
- Basic networking (TCP/IP, DNS, DHCP)
- Antivirus and security software
- Remote support tools
- Dice Id: 10112090
- Position Id: 791656
- Posted 4 hours ago
Company Info
About nLeague Services
nLeague brings together a versatile team of business and IT specialists with a refreshing new approach to business value enhancement through the power of IT.
Our solutions and/ services are designed to help businesses to tap the latent value in your processes, data and people through the deployment of state of the art technologies, tools, processes and best-in-industry practices.
nLeague's executive team is drawn from both academia and industry with proven track records in a wide spectrum of business and IT areas with an average experience of over 21 years.
nLeague is founded on seven core values - Vision, Knowledge, Entrepreneurship, Intelligence, Innovation, Communication and Collaboration- each of which serve to enhance the quality of human life and collectively further the advancement of human spirit and endeavor.
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