Field Technician

Little Rock, AR, US • Posted 10 days ago • Updated 10 days ago

Contract Independent

Contract Corp To Corp

Contract W2

No Travel Required

On-site

$25 - $29/hr

nLeague Services

Fitment

Dice Job Match Score™

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Job Details

Skills

Field technician support
Desktop and laptop troubleshooting
Mobile device support

Summary

Job ID: 791656

Position: Field Technician

Client: AGFC

Location: 2 Natural Resources Dr, Little Rock, AR 72205

Duration: 6+ Months

Job Description:

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
Identity Management: Manage user, group, and computer accounts within a centralized directory service.
Training & Compliance: Assist with security awareness training and phishing simulations.
Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

3+ years of experience in each of the following:

Field technician support
Desktop and laptop troubleshooting
Mobile device support
Network administration and support
Software installation and maintenance
Peripheral device configuration
Help desk/telephone support

Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
CompTIA A+, Network+, or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations

Technical Skills

Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP, DNS, DHCP)
Antivirus and security software
Remote support tools

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112090
Position Id: 791656
Posted 10 days ago

Company Info

About nLeague Services

nLeague brings together a versatile team of business and IT specialists with a refreshing new approach to business value enhancement through the power of IT.

Our solutions and/ services are designed to help businesses to tap the latent value in your processes, data and people through the deployment of state of the art technologies, tools, processes and best-in-industry practices.

nLeague's executive team is drawn from both academia and industry with proven track records in a wide spectrum of business and IT areas with an average experience of over 21 years.

nLeague is founded on seven core values - Vision, Knowledge, Entrepreneurship, Intelligence, Innovation, Communication and Collaboration- each of which serve to enhance the quality of human life and collectively further the advancement of human spirit and endeavor.

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