Process Automation/ RPA Developer
Diversified Technology, Inc.
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Process Automation
- RPA
- Automation Engineer
- Automation
- Pega
- Microsoft Access
- Visual Studio
- SQL
- Testing
- VBA
- Troubleshooting
- Validation
Summary
WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago''s Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov''t & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
Job Title: Process Automation Specialist
Location: Fully Remote
Duration: 1 year contract
Job Summary
We are seeking a Process Automation Specialist to design, develop, implement, and support automation technology solutions that enhance Customer Contact Center operations. This role will work with technologies such as Visual Studio, Pega, Microsoft Access, SQL databases, and other automation tools to improve business processes, troubleshoot technology issues, and collaborate with IT teams.
Responsibilities
- Design, develop, test, debug, and implement automation and RPA solutions.
- Develop applications using Visual Studio, Pega, Access, SQL databases, and related technologies.
- Analyze business requirements and identify opportunities for process automation.
- Review organizational needs and assess future impacts to applications and systems.
- Troubleshoot technology issues and serve as a liaison between business users and IT teams.
- Support leaders in testing activities, including development of test plans and validation testing before and after technology changes.
- Balance development, testing, implementation, and support responsibilities.
- Collaborate with cross-functional teams to improve operational efficiency.
- Provide ongoing support and maintenance for automation solutions.
Required Qualifications
- Bachelor''s Degree or certification in Computer Programming, Computer Management, or a related field.
- 1–3 years of application development experience in a corporate environment.
- Experience with Visual Studio, Microsoft Access, SQL databases, and automation technologies.
- Knowledge and understanding of CIS and/or Client environments.
- Strong analytical, problem-solving, and troubleshooting skills.
- Ability to work independently and in a team environment.
- Strong attention to detail and commitment to accuracy.
- Ability to learn new technologies and tools quickly.
- Excellent interpersonal and communication skills.
- Advanced proficiency with Microsoft 365 Office applications and database management.
- Ability to manage multiple priorities in a fast-paced environment.
- Flexibility to support nights, weekends, standby, and emergency support as needed.
Preferred Qualifications
- 1–3 years of Robotic Process Automation (RPA) development experience.
- 1–3 years of VBA application development experience.
- Exposure to Call Center Operations.
- LEAN certification or experience.
- Six Sigma certification or experience.
Key Skills
- Robotic Process Automation (RPA)
- Visual Studio
- Pega
- VBA Development
- Microsoft Access
- SQL Databases
- Application Development
- Process Automation
- Troubleshooting & Support
- Testing & Validation
- Microsoft 365
- LEAN / Six Sigma
Work Arrangement: Fully Remote.
Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.
- Dice Id: dti
- Position Id: 26-00283
- Posted 3 hours ago
Company Info
38 Year Heritage of Service
Diversified Telecommunications Inc., (DTI) was founded in 1985, as a pay phone provider. Knowing the needs of the communities it served brought DTI early success. Because DTI was an independent payphone company with lower overhead, it was able to offer a much larger percentage of the phones’ revenues to retailers than bigger providers, such as Illinois Bell, could offer. With the proliferation of cell phones, the pay phone business began to dwindle. Looking ahead DTI had already begun exploring the information technology services arena and found two areas in which to expand their business.
Expanding into Network and IT Consulting
The first area of expansion was in network infrastructure. This included network cabling, which was a logical extension of the phone business. With the growth of business networks, it was a smart move. DTI has been offering network cabling, including network design, pre-project planning, structured cabling systems and on-site technicians, since 1994. Based on the success of the network infrastructure business, Diverse Technologies, Inc. was created in 2008 to provide network communication technicians from I.B.E.W. Local 134, project managers, project coordinators and of course account managers to offer an expanded set of Network Services to help ensure clients expectations were exceeded from beginning to end.
The second area of expansion is IT Consulting, including ERP implementations, software application design and development, computer programming, project management and supplemental staffing. DTI saw that a project often required additional sets of hands or skill sets our client did not have on staff. As opposed to hiring additional staff, they looked to DTI to fill their needs. The division, originally developed to support client needs for project assistance in 1996, grew into the establishment of Diversified Technology, Inc. in 2007.
Adjusting to a Changing Market
Into the 2000s, DTI grew at an incredible rate. It was recognized twice by the Inner City 100 as one of the fastest growing inner-city companies in America. DTI’s client list included some of the top organizations headquartered in Chicago, such as Amoco, Ameritech, and Quaker Oats. But a series of mergers and acquisitions, with corporate decisions now being made outside Chicago, resulted in DTI losing some of its large, long-term clients. Therefore, DTI transitioned once again, balancing its portfolio to include more clients in the government and education industries that aren’t susceptible to mergers and acquisitions by out-of-state corporations, developing strong relationships with some of the largest system integrators and software providers in the business, and providing its service offerings to organizations throughout the country.
Focusing on Specific Industries and Partners
Today, DTI has three services: IT Consulting, Advisory, and Network Services. Advisory is the newest offering, where DTI can provide advisory services for project management, quality assurance, and organizational change management that are software agnostic. While it supports many industries, DTI is focused on Energy, state and local government/education (SLED), and Financial Services. Its experience working with energy firms includes ERP systems, smart meters, and integrating systems to accommodate mergers and acquisitions. Its SLED practice supports state and local governments, including a specialization in transit authorities, along with the needs of K-12 as well as higher education. For financial services organizations, such as JP Morgan Chase, DTI provides IT Consulting and Advisory services.
DTI has built strong relationships with its clients, large system integrators such as Accenture, Deloitte, PwC, and IBM, and software providers such as Oracle, SAP and ServiceNow. DTI has realized significant growth over the last few years following this strategy.
DTI continues to innovate and adjust to the market. It provides its clients high quality services at a reasonable price by recruiting and retaining highly desirable talent, keeping its overhead costs low with a lean and agile infrastructure, and striving to exceed its clients’ expectations.
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs