customer support analyst

Tallahassee, FL, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Netsynk

Fitment

Dice Job Match Score™

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Job Details

Skills

Cascading Style Sheets
Computer Science

Summary

Job Description:
My client is looking for a Customer Support Analyst to provide support for web-based applications and assist with ongoing maintenance and issue resolution. The role involves monitoring system performance, troubleshooting user issues, and coordinating updates to ensure smooth functionality. The ideal candidate should have strong communication skills, technical understanding of web applications, and experience supporting content management systems.

Key Responsibilities:

Provide customer and technical support for web applications
Monitor system performance and report issues
Assist with troubleshooting and resolving user requests
Support website updates and maintenance activities
Track and document incidents and resolutions
Collaborate with development and operations teams
Ensure timely response and follow-up on support tickets

Required Qualifications:

Bachelor s degree in IT, Computer Science, or related field (preferred)
Experience in customer or technical support roles
Basic knowledge of web technologies (HTML, CSS, CMS platforms)
Strong problem-solving and communication skills
Experience with ticketing systems and support tools

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103492
Position Id: 8923584
Posted 1 day ago

Company Info

About Netsynk

Netsynk is a pioneer in the staffing world.' Our mission has been to serve our clients, employees, partners and community by doing it right. People first is our motto. Finding the right candidate for a client or finding a right job for a candidate can sometimes seem a Herculean task. Our goal is to make this task, just not a smooth and easy, but also an enriching and fun experience for them both. Our experience and helpful network helps place talented professionals in organizations across the country, making the experience for both the client and the consultant an enriching one. At Netsynk, the job is where the dream is built. Irrespective of who you are, a recent graduate or high level professional looking for your next good break or even a company looking for help in staffing; we can definitely help. Vision Statement Be the sought after staffing services company for our clients and consultants Mission Statement Serve our clients, employees, partners and community by doing it right.

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