SAP SRE- W2

Introduction: USC

SAP Site Reliability & Observability Engineer will drive strategy, implementation, and continuous improvement of observability and reliability capabilities across the SAP landscape. The role serves as the operational bridge between SAP application teams, infrastructure, and business stakeholders by transforming telemetry into actionable operational intelligence. This role enables proactive detection and resolution of issues using enterprise observability, reducing downtime and minimizing business disruption. By incorporating monitoring, telemetry, automation, and reliability engineering best practices, the engineer will provide actionable insights that improve system health, accelerate incident detection and resolution, and support continuous improvement across the SAP ecosystem.

Responsibilities:

• Create, develop, utilize application monitoring solutions leveraging tools such as Splunk, Dynatrace, and Tealeaf to gain visibility and generate alerts based on application availability and performance in production.
• Instrument applications where possible to correlate logs, traces, and metrics.
• Measure key SLIs (availability, response time, error rate, job success)
• Automate repetitive operational tasks and build health checks
• Create synthetic monitoring via Dynatrace
• Build and maintain monitoring for SAP systems (S/4HANA, EWM, Fiori, CPI, EDI, etc.)
• Configure alerts for infrastructure, applications, interfaces, and business processes.
• Create dashboards for operational reporting
• Engage in technical triage, troubleshooting, and problem resolution on functional and technical issues.
• Coordinate major incidents, help identify root cause, and drive post-incident reviews/postmortems
• Ability to navigate end-to-end SAP platforms to analyze and trace issues.
• Strong verbal and written communication skills – able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers.
• Develop and propose innovative approaches on process improvements.

Requirements:

Qualifications:

• College degree (Bachelor’s) in Computer Science, Information Technology, Engineering, or equivalent field
• 3-5 years of experience in Site Reliability Engineering, Production Support, Platform Engineering, Infrastructure, or DevOps.
• Experience supporting enterprise applications in production, preferably within SAP environments.
• Working knowledge of SAP platforms and integrations (S/4HANA, Commerce Cloud, EWM, SAP Integration Suite, Fiori)
• Experience with observability and monitoring tools such as Dynatrace, Splunk, or SAP Cloud ALM
• Demonstrated experience with incident management, production support, root cause analysis, and post-incident reviews.
• Proficiency in troubleshooting distributed SAP applications across infrastructure, application, and integration layers.
• Experience developing synthetic monitors and other test scripts to validate application health
• Understanding of SRE principles, including observability, automation, SLIs/SLOs, availability, and continuous service improvement.
• Experience participating in on-call support and major incident response in a production environment.

Skills Required:

• Site Reliability Engineering
• Observability
• Troubleshooting Distributed SAP Applications
• SAP S/4HANA
• Root Cause Analysis

Additional Skills:

• SLIS/SLOS
• On-Call Support
• Incident Management
• Infrastructure
• Platform Engineering
• Post-Incident Reviews
• Synthetic Monitoring
• Test Script Development
• Automation
• Availability
• Continuous Service Improvement
• Major Incident Response
• Strong Verbal Communication
• Strong Written Communication
• Documentation
• SAP Commerce Cloud
• SAP EWM
• SAP Integration Suite
• DevOps
• SAP Fiori
• Dynatrace
• Splunk
• Production Support
• SAP Cloud ALM