Experiences Required for This Role: User Centered Service Design – At least 5 years of experience and use cases with the following:· Building and communicating an understanding of the users and their behavior
· Working with a cross-functional team to prioritize work to meet user needs
· Providing insights on how users interact with the service or product
· Designing and redesigning services
Website & Graphic Design – At least 5 years of experience and use cases with the following:· A portfolio of work including examples of at least 2 real-time projects
· Understanding of design thinking and design principles related to designing and developing graphics, user interface, user experience, content for website development, social media and print
· Designing layouts, typography, line composition, color, and other graphic design fundamentals
· Performs the most complex duties in design and preparation of electronic graphic artwork using various media
· Understanding component-based development within a CMS
· Experience in responsive development across all media platforms: web, mobile, etc..
· Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.
· Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3
· Understanding image optimization for web and mobile
· Confer with supervisors and others as to most appropriate media and method of design
· Performs a full range of graphic art activities
· Design and maintain websites
User Acceptance Testing – At least 3 years of experience and use cases with the following:· Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
· Helping to discover problems while the service is being developed
· Checking the operating environment to make sure test results are valid
· Helping increase user and agency confidence in future service or product delivery
· Helping reduce the risk of reputational damage
· Recruiting and leading testing groups; running research sessions with users
· Understanding accessibility issues and engage with team to build with equality
Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:· Working with enterprise-scale digital platforms and products
· Using productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, and Confluence
· Experience working in the Agile development methodology
Performance in Complex Situations – At least 3 years of experience and user cases with the following:· Communication and collaboration with state-wide partners
· Encouraging an interactive, cooperative, collaborative, and customer-focused work environment
· Comfort in blazing a path through an ambiguous work environment
· Judgement fitting to the ever-changing environment
· Government-specific task management
Knowledge, Skills, and Ability UI/UX Design· Experience in designing, managing, and optimizing websites
· Experience working in an enterprise component-based CMS
· Experience in wireframing, prototyping, mock-up creation, IA mapping, user flows
· Proficiency in HTML 5, Bootstrap 4.0+, CSS 3
· Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and Photoshop
· Proficiency in Figma, Miro, Zeplin
· An understanding of social media management and content creation
· Understanding of image and video optimization for online media
· Understanding and application of visual design principles
· Understanding responsive design
· Understanding the importance of accessibility and the development requirements to meet compliance with WCAG standards
· Experience with A11Y testing tools
· Experience in Agile development process
User Acceptance Testing· Knowledge of best practices for user experience research and testing
· Willingness to participate in ethnographic research and interviews
Performance in Complex Situations• Ability to distill complex concepts into simple ideas
• Exceptional verbal and written communication skills
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Comfort in blazing a path through an ambiguous work environment
• Prioritization, organization, and triage in an independent environment
• Understanding of the Agile development process
Team Player• Supporting teammates’ skills and behaviors development and delivery
• Communication and collaboration with state-wide partners
• Creative and analytical thinking with strong problem-solving skills
• Judgement in dealing effectively and diplomatically with government staff
• Ability to maintain strict confidentiality
Preferred Skills & Qualifications · An associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development
· 5 years’ professional experience in web design, graphic design, web development
· A portfolio of work including 2 examples of real-time work
· 1 year of user-centered design
· 1 year of user research and analytics
· 1 year of customer relationship management platforms such as Salesforce
· 1 year of web content management platforms such as Sitecore