WB Solutions LLC
WB Solutions LLC

HelpDesk Support

Hackensack, NJ, US • Posted 2 days ago • Updated 2 days ago
Contract Independent
Contract Corp To Corp
Contract W2
9 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • CompTIA A+
  • Jira
  • Servicenow

Summary

Greetings from WB Solutions!!!!
 
We have an Urgent requirement for a  Help Desk Support at  Hackensack, NJ    Long-Term Contract.

Role:  Help Desk Support
Location: Hackensack, NJ

Qualification: Diploma or Bachelor’s degree in IT, Computer Science, or a related field


Job Summary
  • We are looking for a motivated Help Desk Engineer / IT Support Consultant to provide technical support to end users, troubleshoot hardware and software issues, and manage IT service requests using ticketing tools such as ServiceNow or Jira.
Key Responsibilities:
  • Provide Level 1 technical support for desktops, laptops, printers, and other IT devices.
  • Troubleshoot Windows operating system, application, network, and connectivity issues.
  • Install, configure, and maintain hardware and software.
  • Create, update, prioritize, and resolve support tickets using ServiceNow or Jira.
  • Manage incidents, service requests, and follow-up activities.
  • Assist users with password resets, account access, email, and basic Microsoft 365 issues.
  • Escalate complex technical issues to Level 2 or specialized support teams.
  • Maintain documentation of troubleshooting steps and resolutions.
  • Follow IT service management (ITSM) processes and service-level agreements (SLAs).
  • Provide professional customer service and keep users informed about ticket status.
Required Skills:
  • Need few Consultant for helpdesk / support desk candidates. Candidates should be very outgoing and energetic, possess CompTIA A+ and have experience with Jira ticketing preferred, or ServiceNow.  
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90956948
  • Position Id: 9129081
  • Posted 2 days ago
Contact the job poster
Pavan Kumar

Pavan Kumar

Sr. Talent Acquisition Specialist @ WB Solutions LLC

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