We are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You AreThe ServiceNow UI/UX Designer is responsible for designing intuitive, user-centered experiences across the ServiceNow platform. This role partners closely with platform architects, developers, and process owners to translate business requirements into seamless, scalable, and accessible user experiences that drive adoption and efficiency.
The Work- Design end-to-end user experiences for ServiceNow applications, portals, and workflows, including Now Experience UI Framework, Service Portal, and Workspace experiences.
- Create wireframes, mockups, prototypes, and design specifications aligned with ServiceNow UI standards and best practices.
- Apply human-centered design principles to improve usability, accessibility, and overall user satisfaction.
- Collaborate with Platform Architects, Developers, Product Owners, and stakeholders to ensure designs are feasible, scalable, and aligned with platform capabilities.
- Leverage UI Builder and UX Framework components to create consistent, reusable design patterns.
- Conduct user research, usability testing, and feedback sessions to validate and refine designs.
- Ensure adherence to ServiceNow branding, design system standards, and accessibility guidelines (WCAG).
- Support continuous improvement by identifying UX pain points and recommending enhancements.
- Contribute to and maintain UX documentation, design libraries, and style guides.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's what you needMinimum of 10 years of hands-on experience designing within the ServiceNow platform.
Minimum of 5 years of experience with any of the following:
- Now Experience UI Framework
- UI Builder
- Service Portal
- Workspaces (e.g., Agent Workspace, CSM Workspace)
Minimum of 10 years of experience with UX design tools such as Figma, Sketch, Adobe XD, or equivalent.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Professional Skills Requirement- Solid understanding of UX principles, interaction design, and information architecture.
- Experience collaborating with technical teams and translating requirements into actionable designs.
- Ability to balance user needs with platform constraints and technical feasibility.
- Strong communication and stakeholder management skills.
Bonus points if you have- Experience designing for ServiceNow modules such as ITSM, CSM, HRSD, SPM, or ITAM.
- Familiarity with Agile / SAFe delivery models.
- ServiceNow UX, CSA, or CAD certification(s).
- Experience designing enterprise or B2B SaaS applications.
- Knowledge of accessibility standards and inclusive design practices.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 05/31/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $163,000 to $413,600
Cleveland $150,900 to $330,900
Colorado $163,000 to $357,400
District of Columbia $173,500 to $380,500
Illinois $150,900 to $357,400
Maryland $163,000 to $357,400
Massachusetts $163,000 to $380,500
Minnesota $163,000 to $357,400
New York $150,900 to $413,600
New Jersey $173,500 to $413,600
Washington $173,500 to $380,500
About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
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