Job Title: System Administrator/Help Desk Lead/Manager
Location: Arlington, VA/Ft. Belvoir, VA - Onsite
Status: Full Time with benefits
Clearance: Active Secret Clearance
Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.
YSI offers a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.
YSI is seeking a highly qualified System Administrator/Help Desk Lead/Manager. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.
Job Responsibilities:
- Manage Tier 1 help desk operations, ensuring SLA compliance and timely resolution of user issues.
- System Administrator/Help Desk Lead acts as the primary escalation point for unresolved technical issues requiring system administration expertise.
- Perform system administration tasks, including account management, permissions updates, and troubleshooting classified and unclassified systems.
- Maintain and update the ServiceNow knowledge base, ensuring accuracy and relevance.
- Monitor the ServiceNow ticketing system and oversee ticket categorization, prioritization, and resolution
Qualifications:
- Bachelor s degree in information technology, Computer Science, or a related field. Alternatively, 10 years of relevant work experience in system administration and help desk operations may be substituted for a degree.
- Minimum 7 years of experience in system administration and help desk operations.
- Strong technical foundation in system administration tasks, including Active Directory and Azure AD management.
- Familiarity with Army and DoD IT systems, including classified and unclassified networks.
- Relevant certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or equivalent.
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